Sales Manager - PLAZA FRONTENAC

Warby Parker • St. Louis, MO

1d • Onsite

About The Position

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors and help create excellent glasses-shopping experiences. The role engages with customers, contributes to process ideation and improvement, and participates in special projects. The Sales Manager directly influences the company’s success while gaining exposure to strategic operations and learning from business and Retail leaders. The position is also referred to at other brands as an Assistant Store Manager.

Requirements

• At least 1 year of experience in a management position.
• Retail experience.
• Exceptional interpersonal skills.
• Managerial experience in sales or operations at a complex, customer-focused retailer.
• A self-starter with an entrepreneurial spirit.
• Eagerness to learn new skills.
• An upbeat and empathetic team player.
• A record of striving for top performance and helping teammates reach their targets.
• Ability to bring positive, fun energy to the workplace, including when working long hours.
• Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Troubleshoot the point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop processes to improve customer service and optimize shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead beginning-of-shift and end-of-day meetings, as well as roundtables and other meetings as needed.
• Direct a team of 8–10 team members and model excellent service.
• Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader.
• Assist with new-hire onboarding and ongoing training.
• Treat customers with respect and cultivate an inclusive, service-minded work culture.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear
• Eligible employees may receive variable compensation
• Overtime pay for non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed