Sales Manager - PLAZA FRONTENAC

Warby Parker • Saint Louis, MO

2d

About The Position

Warby Parker is seeking a service-oriented Sales Manager to support Retail Advisors in creating excellent glasses-shopping experiences. The role includes engaging with customers, improving store processes, participating in special projects, and contributing to the success of Warby Parker Retail while learning from business and Retail leaders. Similar roles at other brands may be called Assistant Store Manager.

The Sales Manager communicates Warby Parker’s values and brand philosophy, supports store operations, and leads a team of approximately 8–10 team members. The role also helps foster an inclusive, service-minded work culture and delivers consistently strong customer service.

Requirements

• At least 1 year of experience in a management position.
• Retail experience.
• Managerial experience in sales or operations at a complex, customer-focused retailer.
• Exceptional interpersonal skills.
• Self-starter with an entrepreneurial spirit.
• Eagerness to learn new skills.
• Upbeat, empathetic team player.
• Motivation to perform at a high level and help teammates reach their targets.
• Ability to bring positive, fun energy to the workplace, including when working long hours.
• Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker’s values and brand philosophy to customers.
• Troubleshoot the point-of-sale system.
• Oversee store inventory management procedures.
• Develop processes that improve customer service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead shift-start and end-of-day meetings, roundtables, and other meetings as needed.
• Direct a team of 8–10 team members and demonstrate excellent customer service.
• Help conduct team members’ biannual performance reviews with the Store Leader and Associate Store Leader.
• Assist with new-hire onboarding and ongoing training.
• Treat customers with respect and cultivate an inclusive, service-minded work culture.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed