Optical Manager - PLAZA FRONTENAC

Warby Parker•Saint Louis, MO

23h

About The Position

Warby Parker is seeking an Optical Manager to lead the store’s Opticians and provide customers with expert eyewear guidance. The role combines hands-on optical service with team leadership, customer experience, and store operations. The Optical Manager coaches team members, helps maintain high optical and service standards, and works with the Store Leader on staffing and development programs.

Requirements

Licensed dispensing optician in states that require a license, or ABO-certified optician in states that do not require licensure.
At least 2 years of experience in a management position.
Strong leadership and mentoring skills, including model behavior and the ability to drive optical metrics and uphold optical standards.
Professional and open-minded when making decisions on behalf of the team.
Passion for the eyewear and retail industries.
Clear and effective communication skills, including the ability to explain technical terms to customers.
Commitment to exceeding the expectations of customers and teammates.
Detail-oriented, organized, and able to prioritize tasks and responsibilities in a fast-paced, changing work environment.
Not listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

Help customers meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check finished eyewear against optical standards and customers’ requirements and requests.
Explain prescription terminology and product offerings to customers.
Manage, coach, and develop a team of Opticians through feedback and ongoing development conversations, and lead by example on the floor.
Uphold exceptional customer service standards and implement retail experience programs to increase customer loyalty and engagement.
Report to the Store Leader and collaborate on staffing needs and oversight of Optician Apprentice Program participants.
Stay current with HR policies and procedures to promote a productive, safe store culture and use company resources to support employee engagement and job satisfaction.
Support store systems, inventory databases, and business operations.
Drive optical metrics and adhere to strict optical standards.

Benefits

Health insurance
Vision insurance
Dental insurance
Life and AD&D insurance
Paid sick leave
Paid holidays
Vacation days
401(k) retirement savings plan
Parental leave
Short-term disability
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement support
Optical education reimbursement
Free eyewear
Overtime pay for eligible non-exempt employees who work more than 40 hours in a workweek