(USA) Appleton-Optical Manager, Non-Certified – Sam’s Club

Walmart•Appleton, WI

22d•$26 - $38•Onsite

About The Position

The Optical Manager, Non-Certified leads the Sam’s Club optical department, driving sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, and data-informed planning. The role aligns product assortments with member needs and local conditions, monitors competitors, and uses sales and operational reports to guide decisions and improve performance. It also promotes optical services through community outreach and represents the department in community programs and internal business initiatives. The manager leads member service and optical operations, including eyewear and contact lens consultations, measurements, fittings, adjustments, repairs, inspections, order processing, and trial lens inventory control. These activities are performed under applicable optometric supervision. The role supports doctor and telehealth services through appointment workflows, pre-testing, contact lens documentation, and payment collection, as applicable. It maintains accurate records and confidentiality, ensures equipment is calibrated and operational, and coordinates troubleshooting and corrective actions with labs, suppliers, and optometrists. The position hires, trains, coaches, and develops the optical team; assigns work to support efficient operations; and encourages credential advancement and timely renewals. It ensures compliance with HIPAA, optical regulations, company policies, and safety protocols; maintains audit-ready standards; and oversees shrink prevention, inventory protection, asset protection, and quality assurance. The role models Walmart and Sam’s Club values, builds partnerships with stakeholders, supports business solutions and continuous improvement, and adapts to organizational changes and competing demands. The position is based at the Sam’s Club at 1000 N Westhill Blvd, Appleton, Wisconsin. The hourly wage range is $25.50–$37.50, with possible premiums of $0.35–$3.00 per hour in qualifying circumstances. The employer describes the role as eligible for competitive pay, performance-based bonus awards, and benefits, subject to eligibility and plan terms.

Requirements

Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience.
High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
Meet requirements to work as an Optical associate, including minimum age and any applicable qualification, registration, certification, or licensure requirements.
Obtain ABO certification within 15 months.
In states requiring licensure or registration, obtain state-required optician licensure within 18 months of hire or initial movement into Sam’s Optical, or within the applicable state training-hours timeframe plus 3 months, whichever is longer.
Maintain an NPI number and active state licensure where required by state regulations.
Register and maintain Optician in Charge status where required by state regulations.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends and align product assortments with member needs, community demographics, and local economic patterns.
Monitor competitive pricing and use sales data to identify opportunities, refine merchandising, and improve revenue performance.
Build department visibility and relationships through community outreach, community programs, and internal business initiatives.
Set and uphold service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead eyewear and contact lens consultations and oversee measurements, fittings, adjustments, education, and related services under applicable optometric supervision.
Maintain confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, and recognize the optical team; assign duties to optimize workflow and operational performance.
Support certification and licensure pathways, credential renewals, apprentice sponsorship where required, and employee development.
Oversee optical measurements, frame adjustments, repairs, final eyewear inspections, and troubleshooting of non-adapt cases under applicable optometric supervision.
Coordinate communication with labs, suppliers, and optometrists regarding job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance and calibration protocols under applicable optometric supervision.
Monitor equipment performance and coordinate troubleshooting, repairs, or replacements to maintain clinical operations.
Support optometric services through appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection, as applicable.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and maintenance of equipment and work areas.
Prepare, review, and use operational reports to guide decisions and align with organizational goals.
Represent the optical department in cross-functional collaborations and support business solutions, stakeholder relationships, and continuous improvement.
Model company policies, values, ethics, and integrity; foster an inclusive, accountable, collaborative team culture; and support associates through change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, with amounts based on job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education program, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid by Walmart.
Performance-based bonus awards.
Potential hourly premiums in specified circumstances.