(USA) Optical Manager, Licensed – Sam’s Club. $5,000 SIGN-ON BONUS. Full-Time. Bowling Green, KY. $32.00+ USD Hourly

Walmart•Bowling Green, KY

1d•$32 - $44•Onsite

About The Position

The Optical Manager, Licensed leads the optical department’s sales growth, merchandising, pricing, inventory oversight, and seasonal execution. The manager forecasts sales trends, aligns product assortments with member needs and local conditions, monitors competitive pricing, analyzes performance data, and implements improvements to achieve financial and operational goals. The role also promotes optical services through community outreach and represents the department in internal and cross-functional initiatives. The manager leads eyewear and contact lens consultations, measurements, fittings, adjustments, repairs, inspections, order processing, and contact lens education under applicable optometric supervision. The role oversees optical equipment calibration and maintenance, quality assurance, trial lens inventory, appointment scheduling workflows, pre-testing procedures, and documentation related to contact lens insertion and removal. It also supports payment collection for doctor or telehealth services, as applicable under contracted optometric services, and coordinates with labs, suppliers, and optometrists on order status and corrective actions. The manager recruits, trains, coaches, and develops the optical team; assigns duties to support workflow and operational excellence; supports credential advancement and renewal; and ensures apprentice opticians have sponsorship where required by state law. The role maintains member confidentiality and accurate documentation, ensures compliance with HIPAA, optical regulations, company policies, and safety protocols, and oversees shrink prevention, receiving procedures, inventory protection, asset protection, and audit readiness. The position calls for current expertise and sound judgment to advise others, develop and execute action plans, build stakeholder partnerships, monitor results, and adapt to changing business needs. The manager models company policies, ethics, and values, while fostering an inclusive and accountable team culture focused on member service, integrity, collaboration, and continuous improvement.

Requirements

Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience.
As required by state regulations, maintain an NPI number and active state licensure.
As required by state regulations, register and maintain Optician in Charge status.
Maintain active state licensure and/or registration, including meeting continuing education requirements.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising 5 or more direct reports, with responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends and align product assortments with member needs, community demographics, and local economic patterns.
Monitor competitive pricing and use sales data and operational reports to refine strategies and improve revenue and performance.
Promote optical services through community outreach and represent the department in community programs, internal initiatives, and cross-functional collaborations.
Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead eyewear and contact lens consultations and oversee measurements, fittings, adjustments, repairs, inspections, and contact lens education under applicable optometric supervision.
Ensure accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters; ensure consistent use of manual and digital tools.
Oversee troubleshooting of non-adapt cases and coordinate with labs, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance under applicable optometric supervision.
Monitor equipment performance and coordinate troubleshooting, repairs, or replacements to maintain clinical operations.
Support optometric services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation, and payment collection as applicable.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Lead, coach, hire, train, develop, and recognize team members; assign duties to optimize workflow and support operational excellence.
Support certification and licensure pathways, skill development, timely credential renewals, and required sponsorship and development pathways for apprentice opticians.
Maintain member confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions to maintain audit readiness.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, and asset protection activities.
Oversee quality assurance reviews and maintenance of optical equipment and work areas.
Build stakeholder relationships, identify business needs, monitor progress and results, and adapt to competing demands and organizational changes.
Model company policies, ethics, and values; foster a collaborative, inclusive, accountable team culture and support member-first service and continuous improvement.

Benefits

$5,000 sign-on bonus.
Performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program, including tuition, books, and fees for eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.