(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart • Kenner, LA

4d • Onsite

About The Position

The Optical Associate, Non-Certified at Sam’s Club maintains the Optical area and merchandise presentation, stocks and organizes products, handles claims and returns, and operates point-of-sale equipment to process member purchases, payments, refunds, and exchanges. The associate sells Optical products and services, assists members with purchasing decisions, measures and adjusts frames and lenses, completes eyewear and contact lens orders, verifies prescription information, and provides guidance on eyewear care and contact lens hygiene and use.

The role includes accurately measuring pupillary distance and position of wear, conducting final eyewear inspections, repairing and adjusting frames, troubleshooting non-adapt issues, communicating with laboratories and optometrists, monitoring trial lens inventory, and maintaining optical equipment. It may also involve receiving and maintaining hearing aid inventory, supporting patient appointments and pre-testing under an optometrist’s guidance, collecting payments for doctor or telehealth services, scheduling visits, maintaining HIPAA-compliant records, and processing applicable insurance claims, payments, and chargebacks.

The associate completes required training and certification or licensure, develops knowledge of eye anatomy and diagnostic testing, and supports OD services and new and existing technology. The role also includes teamwork, mentoring and supporting others, improving work processes, and promoting company policies, ethics, and standards. The position is based at the Sam’s Club location at 455 31st St, Kenner, Louisiana. The hourly wage range is $18.00 to $26.00, with possible premiums in specified circumstances.

Requirements

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire, in order to sit for the American Board of Opticianry (ABO) exam.
• Meet requirements to work as an Optical associate, including applicable age, qualification, registration, certification, or licensure requirements.
• Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Be willing and able to work with the Manager to register and maintain an NPI number when required by state law.
• In licensed or registered states, meet or be able to satisfy state law requirements to become an apprentice optician and licensed optician.
• In licensed or registered states, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable requirements and obtain licensure within 3 months after completing the state’s minimum apprenticeship hours.
• Complete assigned training and maintain required certifications, registrations, or licensure as applicable.

Nice To Haves

• Experience working in a health care or retail setting.

Responsibilities

• Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; pricing and signing merchandise; and securing fragile or high-shrink items.
• Maintain the Optical sales floor by handling claims and returns, zoning and organizing merchandise, and identifying shrink and damage.
• Receive and stock Optical merchandise, and complete required paperwork, logs, and documentation.
• As needed, receive, audit, and maintain hearing aid inventory and process hearing aid sales and refunds through the POS system.
• Operate registers and related hardware and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Educate members about eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
• Sell Optical products and services; assist with purchasing decisions; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
• Measure pupillary distance and position of wear for different lens types using manual and digital systems.
• Inspect eyewear before dispensing, including compound prism verification, and troubleshoot member non-adapt issues.
• Communicate with laboratories and optometrists about job status, product updates, and reordering expired lenses.
• Process eyewear and contact lens orders, monitor trial lens inventory, and maintain optical equipment calibration and cleanliness.
• Troubleshoot optical equipment failures and coordinate repairs.
• As needed and under the guidance of a contracted or associate optometrist, complete patient appointments, perform pre-testing, and record results.
• Support OD services and use new and existing technology.
• Collect payments for doctor and telehealth services; schedule and confirm member visits in accordance with company policies and applicable laws.
• Maintain and file records in compliance with HIPAA and company procedures.
• Request, review, and process insurance claims, payments, and chargebacks for doctor services where applicable and for eye care materials.
• Complete assigned virtual and hands-on training, including training needed to acquire and maintain required certification and licensure.
• Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in development opportunities to improve technical and service capabilities.
• Where required by state regulation, register with the state board for apprenticeship or a work permit within 60 days and maintain registration or certification without lapse.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
• Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and business partners; analyze information, monitor results, and identify improvement opportunities.
• Promote compliance with company policies, procedures, and ethics standards, and assist management with addressing ethical and compliance issues.
• Model the company’s stated values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or protected paid time off, with benefits that may include parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED