(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart•Austin, TX

4d•$20 - $28•Onsite

About The Position

The Optical Associate supports Sam’s Club members with optical products and services while maintaining the Optical area and assisting with its operations. The role includes stocking and organizing merchandise, maintaining displays and sales-floor standards, handling claims and returns, processing transactions, and managing required records and inventory. As needed, the associate may receive and maintain hearing-aid inventory and process related sales and refunds. The associate helps members make eyewear and contact-lens purchasing decisions; measures, adjusts, and repairs frames and lenses; processes orders; verifies prescription information; and provides guidance on eyewear care and contact-lens use and hygiene. Responsibilities also include taking accurate measurements for lens fitting, inspecting completed eyewear, assisting with non-adaptation concerns, communicating with laboratories and optometrists, monitoring trial-lens inventory, and maintaining optical equipment. Under optometrist guidance, the associate may assist with appointments, pre-testing, and recording results, and may collect payments for doctor or telehealth services. The position also involves scheduling and confirming member visits, processing applicable insurance claims and payments, and maintaining records in compliance with HIPAA and company procedures. The associate completes required training and works toward applicable certification, registration, or licensure. They contribute to team performance, support process improvements, use technology, and promote compliance with company policies, procedures, and standards of ethics and integrity.

Requirements

One of the following: completion of 2 or more years of college; 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience.
High school diploma, GED, or equivalent upon job entry or within 12 months of hire in order to sit for the American Board of Opticianry (ABO) exam.
Meet applicable requirements to work as an Optical associate, including minimum age and any required qualifications, registration, certification, or licensure.
Obtain ABO certification within 15 months.
In states requiring licensure or registration, obtain state-required optician licensure within 18 months of hire or initial movement into Sam’s Optical, or within the applicable state-mandated training and licensing timeframe described in the posting.
As required by state regulations, maintain an NPI number and active state licensure.
As required by state regulations, register and maintain Optician in Charge status.
Complete required training and maintain applicable certification, registration, and licensure.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing merchandise; and securing fragile and high-shrink items.
Maintain the Optical sales floor by handling claims and returns, zoning and organizing merchandise, and identifying shrink and damages.
Receive and stock Optical merchandise; maintain the area, use equipment appropriately, merchandise products, and complete required paperwork and logs.
As needed, receive, audit, and maintain hearing-aid inventory and process hearing-aid sales and refunds through the POS system.
Operate registers and related hardware; process member purchases, payments, returns, refunds, and exchanges using applicable procedures.
Educate members about eyewear use and care and support contact-lens insertion, removal, and hygiene guidance.
Sell Optical products and services by helping members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear and contact-lens orders, and identifying and verifying prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Perform frame adjustments and repairs and complete final eyewear inspections, including compound prism verification.
Troubleshoot member non-adaptation issues and communicate with laboratories and optometrists about job status, product updates, and expired-lens reorders.
Process eyewear and contact-lens orders, monitor trial-lens inventory, and ensure optical equipment is calibrated and clean.
Troubleshoot optical equipment failures and coordinate repairs.
As needed and under the guidance of a contracted or associate optometrist, assist with patient appointments, perform pre-testing, and record results.
Support optometrist services through the use of new and existing technology and collect payments for doctor and telehealth services.
Schedule and confirm member visits in accordance with company policies, procedures, and applicable state and federal laws.
Maintain and file records in compliance with HIPAA and company procedures.
As applicable, request, review, and process insurance claims and payments for doctor services, and claims, payments, and chargebacks for eye-care materials.
Complete assigned virtual and hands-on training, including training needed to obtain and maintain required certification and licensure.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
Where required by state regulations, register with the state board for apprenticeship or a work permit within 60 days and ensure registration or certification does not lapse.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes and practices by collaborating with stakeholders, applying information from multiple sources, monitoring results, and identifying improvement opportunities.
Promote compliance with company policies, procedures, and ethics standards by explaining and demonstrating their application, implementing action plans, using the Open Door Policy, and assisting management with ethical and compliance issues.
Demonstrate the company’s stated values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase benefit
Company-paid life insurance
Paid time off (PTO and/or PPTO)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education benefits through Live Better U, including tuition, books, and fees for eligible programs
Performance-based bonus awards