(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart•Oklahoma City, OK

6d•$20 - $28

About The Position

The Optical Associate maintains merchandise presentation and sales-floor standards in the Optical area, including stocking and organizing products, managing damaged or high-shrink goods, and handling claims, returns, and documentation. The role supports members with eyewear and contact lens purchases and care, measures and adjusts frames and lenses, processes orders, verifies prescription information, and performs final eyewear inspections. It also involves maintaining optical equipment and inventory, troubleshooting product or equipment issues, and coordinating with laboratories and optometrists. As needed and under the guidance of an optometrist, the associate may assist with patient appointments, conduct pre-testing, record results, support OD services, and collect payments. The associate schedules and confirms member visits, maintains HIPAA-compliant records, and may process insurance claims and payments for doctor services or eye-care materials. The role requires completing relevant training and obtaining and maintaining applicable certification, registration, or licensure. Associates also contribute to team coordination, service quality, process improvement, ethical conduct, and the company’s values of respect, integrity, customer service, and excellence. This is a Sam’s Club position in Oklahoma City, Oklahoma. The hourly wage range is $20.00–$28.00, with possible premiums of $0.35–$3.00 per hour in specified circumstances. Sam’s Club describes the pay as competitive and performance-based bonus awards as available.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
Meet applicable requirements to work as an Optical Associate, including minimum age, qualification, registration, certification, or licensure requirements imposed by the Optical organization or state boards.
Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
Be willing and able to work with the Manager to register and maintain a personal NPI number when required by state law.
In states requiring licensure or registration, meet or be able to satisfy state requirements to become an apprentice optician and licensed optician.
In states requiring licensure, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable state requirements and obtain licensure within 3 months after completing the minimum required apprenticeship hours.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Stock, organize, clean, sign, and price merchandise displays; remove damaged goods and secure fragile and high-shrink merchandise.
Maintain the Optical sales floor according to company policies, including handling claims and returns, zoning, organizing merchandise, and identifying shrink and damage.
Receive and stock Optical merchandise and maintain the area, equipment, paperwork, logs, and required documentation.
As needed, receive, audit, and maintain hearing-aid inventory and process related sales and refunds through the POS system.
Operate registers and related hardware; process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Assist members with Optical purchases, measure, adjust, and repair frames and lenses, complete eyewear and contact lens orders, and identify and verify prescription information.
Measure pupillary distance and position of wear for various lens types using manual and digital systems.
Perform frame adjustments and repairs and conduct final eyewear inspections, including compound prism verification.
Troubleshoot non-adapt issues and communicate with laboratories and optometrists about job status, product updates, and expired-lens reorders.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
Troubleshoot equipment failures and coordinate repairs.
As needed and under optometrist guidance, assist with patient appointments, perform pre-testing, and record results.
Support OD services and collect payments for doctor or telehealth services.
Schedule and confirm member appointments in accordance with company policies and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Where applicable, request, review, and process insurance claims, payments, and chargebacks for doctor services and eye-care materials.
Complete assigned virtual and hands-on training and obtain and maintain required certification, registration, and licensure.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
Where required by state regulations, register with the state board for apprenticeship or a work permit within 60 days and avoid lapses in registration or certification.
Lead and participate in teams by sharing resources, identifying customer needs and business priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes; analyze information, monitor results, and identify improvements.
Promote and support compliance with company policies, procedures, and standards of ethics and integrity, and assist management in addressing ethical or compliance issues.
Demonstrate the company’s stated values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, which may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, with eligible programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
Performance-based bonus awards.