(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart•Lewisville, TX

11d•Onsite

About The Position

The Optical Associate supports Sam’s Club Optical operations by maintaining merchandise presentation and the sales floor, receiving and stocking merchandise, processing transactions, and assisting members with eyewear and contact lens purchases and care. The role measures, adjusts, and repairs frames and lenses; verifies prescription information; measures pupillary distance and position of wear; processes orders; conducts final eyewear inspections; monitors trial lens inventory; and keeps optical equipment calibrated and clean. The associate troubleshoots non-adapt issues and equipment failures and communicates with laboratories and optometrists about job status, product updates, and expired-lens reorders. As needed and under the guidance of a contracted or associate optometrist, the associate may perform pre-testing and record results, support OD services and appointments, collect payments, schedule and confirm visits, and maintain records in accordance with HIPAA and company procedures. The position may also process insurance claims and payments for doctor services and eye-care materials, and receive and maintain hearing aid inventory. The associate completes required training and certifications, develops knowledge of eye anatomy and diagnostic testing, and complies with applicable state registration, certification, and licensing requirements. The role also contributes to team effectiveness, customer service, ethical and policy compliance, continuous improvement, and Walmart’s stated values. High school diploma, GED, or equivalent is required upon job entry or within 12 months to sit for the ABO exam. ABO certification must be obtained within 15 months of hire or job entry. In applicable states, additional apprenticeship, registration, and optician licensure requirements apply. The hourly wage range is $17.00–$25.00, with possible premiums in specified circumstances.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
Meet applicable requirements to work as an Optical associate, including minimum age and any required qualification, registration, certification, or licensure.
Obtain ABO certification within 15 months of hire or job entry.
Be willing and able to work with a manager to register and maintain an NPI number when required by state law.
In licensed or registered states, meet or be able to satisfy state-law requirements to become an apprentice optician and licensed optician.
In applicable states, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours.
Complete applicable state licensure requirements and obtain optician licensure within three months of completing the state's minimum required apprenticeship hours.
Comply with company drug-free workplace policy.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; remove damaged goods; price and sign merchandise; and secure fragile and high-shrink items.
Maintain the Optical sales floor in accordance with company policies, including handling claims and returns, zoning, organizing merchandise, and identifying shrink and damage.
Receive, stock, and organize Optical merchandise and complete required paperwork, logs, and documentation.
As needed, receive, audit, and maintain hearing aid inventory and process hearing aid sales and refunds through the POS system.
Operate registers and related hardware; process member purchases, payments, returns, refunds, and exchanges using appropriate procedures.
Educate members about eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Assist members with purchasing decisions; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for multiple lens types using manual and digital systems.
Perform frame adjustments and repairs and complete final eyewear inspections, including compound prism verification.
Troubleshoot member non-adapt issues and communicate with laboratories and optometrists about job status and product updates.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
Troubleshoot optical equipment failures and coordinate repairs.
As needed and under optometrist guidance, complete patient appointments, perform pre-testing, and record results.
Support OD services and technology; collect payments for doctor or telehealth services.
Schedule and confirm member appointments and process visits in compliance with company policies, procedures, and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Request, review, and process insurance claims, payments, and chargebacks for doctor services where applicable and for eye-care materials.
Complete assigned virtual and hands-on training, including training needed to obtain and maintain applicable certification and licensure.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in development opportunities to improve technical and service capabilities.
Where required by state regulations, register with the state board for an apprenticeship or work permit within 60 days and maintain registration or certification without lapse.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes and practices by collaborating with stakeholders, analyzing information, monitoring results, and identifying improvement opportunities.
Promote compliance with company policies, procedures, and ethical standards; explain and model their application, support action plans, use the Open Door Policy, and assist management with ethical and compliance issues.
Respect individuals, foster belonging, build trusting relationships, communicate positively, and help develop and recognize teammates.
Act with integrity and accountability and support Walmart’s goal of becoming a regenerative company.
Serve members, make informed decisions, balance priorities, and consider how work affects the team and stakeholders.
Strive for excellence through learning, continuous improvement, resilience, and support for new technologies and change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or protected paid time off, with amounts based on job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education program for eligible full-time and part-time associates, covering programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates, including tuition, books, and fees.