(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart•Kenner, LA

6d•$18 - $26•Onsite

About The Position

The Optical Associate maintains merchandise presentation and the sales floor in the Optical area, including stocking, organizing displays, removing damaged goods, signing and pricing merchandise, securing high-shrink items, handling claims and returns, and completing required paperwork and logs. The role may also receive and maintain hearing aid inventory and process related sales and refunds. Associates operate point-of-sale hardware and assist members with purchases, payments, returns, refunds, and exchanges. The position supports members with eyewear usage and care, contact lens insertion and removal, hygiene guidance, and purchasing decisions. Duties include measuring pupillary distance and position of wear; adjusting and repairing frames and lenses; completing eyewear and contact lens orders; verifying prescription information; inspecting eyewear before dispensing, including compound prism verification; monitoring trial lens inventory; and maintaining and calibrating optical equipment. The associate troubleshoots non-adapt issues and equipment failures, coordinates repairs, and communicates with laboratories and optometrists about job status, product updates, and expired-lens reorders. As needed and under an optometrist’s guidance, the associate may complete appointments, perform pre-testing, record results, support OD services, and collect payments for doctor or telehealth services. The role schedules and confirms member visits, maintains records in compliance with HIPAA and company procedures, and processes applicable insurance claims, payments, and chargebacks for doctor services or eye care materials. The associate completes assigned virtual and hands-on training, develops intermediate knowledge of eye anatomy and diagnostic testing, and participates in development opportunities. Where state regulations apply, the associate registers with the state board for an apprenticeship or work permit within 60 days and maintains registration or certification without a lapse. The associate leads and participates in teams, coordinates work assignments, shares resources and information, supports coworkers, and helps ensure timelines and work quality. The role also develops and implements processes in collaboration with managers, coworkers, customers, and business partners, monitors results, identifies improvements, and supports compliance with company policies, procedures, ethics, and integrity standards.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire to be eligible to sit for the American Board of Opticianry (ABO) exam.
Meet applicable requirements to work as an Optical associate, including minimum age and any required qualification, registration, certification, or licensure.
Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
Be willing and able to work with the Manager to register and maintain an NPI number as required by state law.
In licensed or registered states, meet or be able to satisfy state-law requirements to become an apprentice optician and licensed optician.
In licensed or registered states, obtain required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete licensure requirements and obtain licensure within three months of completing the state’s minimum apprenticeship hours.
Maintain records in compliance with HIPAA and company procedures.
Work with optical equipment and perform member service tasks including eyewear measurements, adjustments, repairs, and order processing.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Stock, organize, price, sign, and maintain merchandise and displays in the Optical area; remove damaged goods and secure fragile or high-shrink merchandise.
Maintain the Optical sales floor by handling claims and returns, zoning, organizing merchandise, and identifying shrink and damage.
Receive and stock Optical merchandise and complete required paperwork, logs, and documentation.
As needed, receive, audit, and maintain hearing aid inventory and process hearing aid sales and refunds.
Operate point-of-sale hardware and process member purchases, payments, returns, refunds, and exchanges.
Educate members on eyewear use and care and provide contact lens insertion, removal, and hygiene guidance.
Assist members with Optical product and service purchases, measure and adjust frames and lenses, repair eyewear, complete orders, and verify prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Perform final eyewear inspections, including compound prism verification, and troubleshoot member non-adapt issues.
Process eyewear and contact lens orders, monitor trial lens inventory, and maintain, calibrate, and clean optical equipment.
Communicate with laboratories and optometrists about job status, product updates, and expired-lens reorders.
Troubleshoot optical equipment failures and coordinate repairs.
As needed and under an optometrist’s guidance, complete patient appointments, conduct pre-testing, record results, support OD services, and collect payments for doctor or telehealth services.
Schedule and confirm member visits in accordance with company policies, procedures, and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Request, review, and process applicable insurance claims, payments, and chargebacks for doctor services and eye care materials.
Complete required virtual and hands-on training, pursue applicable certifications and licensure, develop knowledge of eye anatomy and diagnostic testing, and participate in internal development opportunities.
Where applicable under state regulations, register with the state board for apprenticeship or a work permit within 60 days and maintain registration or certification without a lapse.
Lead and participate in teams by sharing resources, coordinating assignments, providing support and feedback, and helping others adapt to changes or challenges.
Collaborate to develop and implement processes, monitor progress and results, and identify improvement opportunities.
Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards, and assist management with addressing compliance issues.
Respect individuals, build trusting team relationships, communicate positively, and help develop and recognize coworkers.
Serve members, make informed decisions, and consider how individual work affects team results.
Pursue learning and continuous improvement, use new technologies and skills, and support others through change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs.