Optical Customer Service Associate
About The Position
An Optical Customer Service Associate, also commonly known as an Optometric Technician or Optician, assists optometrists with patient care and performs a sales function. The role includes pre-testing patients before eye exams, completing glasses and medication prescriptions, scheduling appointments, and educating patients about contact lenses and glasses. The position also involves using computerized medical office software and handling administrative office procedures, insurance processing, billing, and transcription of medical reports. Candidates with experience in other medical fields, such as outpatient clinics, dentistry, or chiropractic care, or with retail experience may excel in this role. The position requires independent problem-solving, a positive attitude, and solid technology skills. Full-time or part-time opportunities are available for the right candidates.
Requirements
- High school diploma or equivalent.
- Typically, a minimum of 1–2 years of experience in a retail or healthcare environment.
- Independent problem-solving skills.
- A positive attitude.
- Solid technology skills.
Nice To Haves
- Prior experience in other medical fields, such as outpatient clinics, dentistry, or chiropractic care.
- Retail experience.
Responsibilities
- Pre-test patients before eye exams.
- Complete glasses and medication prescriptions.
- Schedule appointments.
- Educate patients about contact lenses and glasses.
- Use computerized medical office software.
- Perform administrative office procedures.
- Process insurance and billing.
- Transcribe medical reports.
- Assist optometrists with aspects of patient care.
- Perform a sales function within the company.
Benefits
- Paid time off.
- Professional development assistance.
- Retirement plan with generous employer match.
- Employee discounts on vision care, glasses, and contact lenses.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
