Optical Customer Service Associate

Midline Vision Group LLC • Fitchburg, WI

6d

About The Position

In the eye care industry, an Optical Customer Service Associate is commonly known as an Optometric Technician or Optician. They assist the optometrists with several aspects of patient care and perform an essential sales function within the company. They pre-test patients before their eye exams, complete glasses and medication prescriptions, schedule appointments, educate patients about their contact lenses or glasses, and more. Their duties include the use of computerized medical office software, administrative office procedures, insurance processing, billing, and transcription of medical reports.
Candidates with prior experience in other medical fields (outpatient clinic workers, those in the dental or chiropractic industries, etc.) or those with some retail experience tend to excel in this type of role. This position requires independent problem-solving, a positive attitude, and solid technology skills.
Full-time or part-time opportunities are available for the right candidate(s).

Requirements

• High school diploma or equivalent
• 1-2 years experience in a retail or healthcare environment
• Independent problem-solving skills
• Positive attitude
• Solid technology skills

Nice To Haves

• Prior experience in other medical fields (outpatient clinic workers, those in the dental or chiropractic industries, etc.)
• Retail experience

Responsibilities

• Assist optometrists with patient care
• Perform sales functions
• Pre-test patients before eye exams
• Complete glasses and medication prescriptions
• Schedule appointments
• Educate patients about contact lenses and glasses
• Use computerized medical office software
• Perform administrative office procedures
• Process insurance
• Handle billing
• Transcribe medical reports

Benefits

• Paid time off
• Professional development assistance
• Retirement plan with generous employer match
• Employee discounts on vision care, glasses, and contact lenses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees