Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and demonstrates customer-service best practices. Responsibilities also include operating a cash register; recommending items and companion products; handling cash, returns, refunds, exchanges, and related transactions; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory; and maintaining records. The associate follows asset-protection procedures and applicable laws for regulated products, builds and maintains displays, completes resets, assists with food separation and product placement, rotates stock using first-in, first-out practices, and replenishes stock. The associate uses store systems and equipment, provides photo-area services, handles web pickup orders, and helps maintain a clean and orderly store. The role requires compliance with company policies, respectful coworker relationships, completion of assigned tasks, and attendance at training and completion of assigned PPLs. Applicants must be fluent in reading, writing, and speaking English except in Puerto Rico, and willing to work a flexible schedule that includes evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Responsibilities
- Deliver a distinctive, delightful customer experience and provide courteous, fair, friendly, and efficient checkout service.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws concerning regulated products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
- Assist with food separation and product placement according to policies and procedures.
- Rotate consumable stock using first-in, first-out practices and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
