Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role supports customers and patients by greeting them, offering assistance, resolving issues, and answering questions. It also models customer service best practices and Walgreens service traits, including proactive assistance and identifying and meeting customer needs. Operational duties include processing purchases, cash, returns, refunds, exchanges, and other register transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; and supporting inventory, displays, resets, and product rotation. The associate follows asset protection procedures and applicable laws for regulated products, assists with food separation and placement, and uses store systems and equipment. Additional duties include providing photo-area services, fulfilling web pickup orders, maintaining the store’s interior and exterior appearance, complying with company policies, maintaining respectful coworker relationships, completing assigned tasks, and attending required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer service best practices and Walgreens service traits with team members.
- Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
- Recommend products, trade-up items, and companion items to customers.
- Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with proper separation and placement of food items, stock rotation using FIFO, and restocking outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
- Assist with interior and exterior maintenance to ensure the store is clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
