Customer Service Associate

Walgreens•East Patchogue, NY

About The Position

The Customer Service Associate delivers a distinctive, helpful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role registers sales, assists customers and patients with products and services, resolves issues, answers questions, and demonstrates the company’s customer-service practices. The associate performs checkout and store operations, including recommending products, handling payments and returns, maintaining merchandise and displays, checking in and pricing products, rotating and restocking consumables, and following asset-protection and regulated-product procedures. The role also supports photo services and web pickup orders, helps maintain the store’s appearance, follows company policies, and completes assigned training and other tasks. The position requires fluency in reading, writing, and speaking English except in Puerto Rico, and a willingness to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens experience are preferred. Compensation depends on factors including geography, skills, education, and experience. The role remains open until filled. Walgreens states that it is an equal opportunity employer, including disability and veterans, and will consider qualified applicants with arrest and conviction records. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Demonstrate customer-service best practices and Walgreens service traits to team members.
Provide courteous, friendly, fast, and efficient service, and recommend products, trade-up items, or companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and recommendations for promotional photo products.
Monitor and fulfill web pickup orders, including picking items and delivering orders to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned training, PPLs, special assignments, and other tasks.