Customer Service Associate

Walgreens • Portland, CT

1d

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. It also supports store operations, merchandise presentation, asset protection, regulatory compliance, photo services, online order pickup, store maintenance, and ongoing training.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model and share customer service best practices, including courteous interpersonal habits and proactive service.
• Provide fast, courteous, friendly, and efficient service; recommend products, trade-up items, and companion items.
• Operate an assigned cash register; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges as needed.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or as directed by the store manager or shift leader.
• Implement asset protection procedures to identify and minimize profit loss.
• Comply with state and local laws regarding regulated products such as alcohol and tobacco.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Assist with food separation and product placement according to policies and procedures.
• Assist with stock rotation using the first-in, first-out method and restock-outs for consumable items.
• Use store systems and equipment; provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
• Monitor and fulfill web pickup orders in Picture Care Plus, then deliver orders to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed