Optical Associate, Non-Certified – Sam’s Club - PT

Walmart • Katy, TX

7d • $20 - $28 • Onsite

About The Position

The Optical Associate supports sales floor operations and member service in the Optical area. The role maintains merchandise presentation and inventory, processes purchases and returns, and organizes the area in accordance with company policies and procedures. The associate sells optical products and services, assists members with eyewear and contact lens orders, provides eyewear care guidance, measures and adjusts frames and lenses, and performs inspections and repairs. The role also handles optical equipment and inventory, coordinates with laboratories and optometrists, and may support patient appointments and pre-testing under the guidance of an optometrist. Additional duties include scheduling appointments, collecting payments, processing applicable insurance claims, maintaining HIPAA-compliant records, completing required training, and supporting teams and company policies, ethics, and compliance.

Requirements

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
• Meet applicable requirements to work as an Optical associate, including minimum age and any required qualification, registration, certification, or licensure.
• Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Be willing and able to work with the Manager to register and maintain an NPI number as required by state law.
• In licensed or registered states, meet or be able to satisfy state law requirements to become an apprentice optician and licensed optician.
• In licensed or registered states, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable requirements and obtain licensure within 3 months of completing required apprenticeship hours.

Nice To Haves

• Experience working in a health care or retail setting.

Responsibilities

• Stock, organize, price, sign, clean, and maintain merchandise displays in the Optical area; remove damaged goods and secure fragile or high-shrink merchandise.
• Maintain the Optical sales floor by handling claims and returns, zoning, arranging merchandise, and identifying shrink and damage.
• Receive and stock merchandise; maintain inventory, paperwork, logs, and other required documentation.
• As needed, receive, audit, and maintain hearing aid inventory and process sales and refunds through the POS system.
• Operate registers and related hardware; process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
• Sell Optical products and services; assist members with purchasing decisions, eyewear and contact lens orders, and verification of prescription information.
• Measure pupillary distance and position of wear for different lens types using manual and digital systems.
• Adjust and repair frames, inspect eyewear before dispensing, verify compound prism where applicable, and troubleshoot non-adapt issues.
• Communicate with laboratories and optometrists about job status, product updates, and expired lens reorders.
• Process optical eyewear and contact lens orders; monitor trial lens inventory and maintain optical equipment calibration and cleanliness.
• Troubleshoot equipment failures and coordinate repairs.
• As needed and under optometrist guidance, complete patient appointments, perform pre-testing, and record results; support OD services and collect payments for doctor or telehealth services.
• Schedule and confirm member appointments in accordance with company policies, procedures, and applicable laws.
• Maintain and file records in compliance with HIPAA and company procedures.
• Request, review, and process insurance claims and payments for doctor services where applicable, and claims, payments, and chargebacks for eye care materials.
• Complete assigned virtual and hands-on training, including training required to obtain and maintain certification or licensure; develop knowledge of eye anatomy and diagnostic testing.
• Where applicable under state regulations, register with the state board for apprenticeship or a work permit within 60 days and maintain continuous registration or certification.
• Lead and participate in teams by sharing resources, determining needs and priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
• Develop and implement processes with coworkers, managers, customers, and business partners; analyze information, monitor results, and identify improvements.
• Promote compliance with company policies, procedures, and ethical standards; guide others, implement action plans, and assist management with addressing ethical or compliance issues.
• Model the stated values of respect for the individual, integrity, service to customers and members, and striving for excellence.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits, including tuition, books, and fees for eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED