Optical Associate, Non-Certified – Sam’s Club - PT

Walmart•Baytown, TX

7d•$20 - $28•Onsite

About The Position

The Optical Associate supports the Optical area at Sam’s Club by maintaining merchandise, assisting members with eyewear and contact lens purchases and care, processing transactions, and helping coordinate optometrist services. The role includes stocking and organizing products, handling returns and claims, maintaining inventory and documentation, and operating point-of-sale and optical equipment. The associate assists members with measurements, frame adjustments and repairs, order processing, prescription verification, final eyewear inspections, and troubleshooting non-adapt issues. The role may also involve hearing aid inventory and, under optometrist guidance, pre-testing patients and recording results. The associate schedules appointments, maintains HIPAA-compliant records, processes applicable insurance claims and payments, completes required training, and maintains applicable certifications, registrations, or licensure. The position also supports team development, process improvements, company standards, and a workplace culture grounded in respect, integrity, customer service, and excellence. The hourly wage range is $19.50 to $27.50, with possible premiums of $0.35 to $3.00 per hour in specific circumstances. The actual rate will meet or exceed the applicable local minimum wage. The listed location is 6611 Garth Rd, Baytown, TX 77521-8624.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
Meet requirements to work as an Optical associate, including applicable minimum age, qualification, registration, certification, or licensure requirements established by the Optical organization or state boards.
Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
Be willing and able to work with the manager to register and maintain an NPI number when required by state law.
In states with applicable licensing or registration requirements, meet or satisfy state law requirements to become an apprentice optician and licensed optician.
In applicable states, obtain required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete licensure requirements and obtain licensure within three months of completing the state's minimum apprenticeship hours.
Complete required training and maintain any applicable certification, registration, or licensure.
Maintain records in compliance with HIPAA and company procedures.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Stock, organize, clean, and maintain Optical merchandise displays; remove damaged goods, apply appropriate signs and prices, and secure fragile or high-shrink merchandise.
Maintain the Optical sales floor according to company procedures, including handling claims and returns, zoning, organizing merchandise, and identifying shrink and damage.
Receive, stock, and maintain Optical merchandise and complete required paperwork, logs, and documentation.
As needed, receive, audit, and maintain hearing aid inventory and process sales and refunds through the POS system.
Operate registers and related hardware; process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members about eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Assist members with Optical products and services, including purchase decisions, measurements, frame adjustments and repairs, and eyewear and contact lens orders.
Identify and verify prescription information and accurately measure pupillary distance and position of wear for different lens types using manual and digital systems.
Inspect eyewear before dispensing, including compound prism verification, and troubleshoot member non-adapt issues.
Communicate with laboratories and optometrists about job status, product updates, and expired lens reorders.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
Troubleshoot optical equipment failures and coordinate repairs.
As needed and under the guidance of a contracted or associate optometrist, complete patient appointments, perform pre-testing, and record results.
Support optometrist services through the use of new and existing technology and collect payments for doctor or telehealth services.
Schedule and confirm member appointments in accordance with company policies and applicable state and federal laws.
Maintain and file records in compliance with HIPAA and company procedures.
Request, review, and process insurance claims and payments for doctor services where applicable, and process insurance claims, payments, and chargebacks for eye care materials.
Complete assigned virtual and hands-on training, including training required to obtain and maintain applicable certifications and licensure.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
Where required by state regulations, register with the state board for an apprenticeship or permit to work within 60 days and ensure registration or certification does not lapse.
Lead and participate in teams by sharing resources and information, identifying customer needs and priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes and practices with managers, co-workers, customers, and business partners; analyze information, monitor outcomes, and identify improvements.
Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards; explain their application, assist with action plans, and help management address compliance issues.
Respect individual differences, foster belonging, build trusting working relationships, communicate positively, and help develop and recognize team members.
Act with integrity and accountability, serve customers and members, and pursue learning, continuous improvement, and effective use of new technologies.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO) and/or paid protected time off (PPTO)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
Performance-based bonus awards