OPS REGULATORY SPECIALIST III - 79901904

State of Florida•Doral, FL

3d•Onsite

About The Position

The OPS Regulatory Specialist III works in the Bureau of Licensing within the Florida Division of Alcoholic Beverages and Tobacco. The position performs professional regulatory work involving eligibility determinations and the review and processing of applications for alcoholic beverage, cigarette, and tobacco licenses, permits, and registrations. The employee works independently and applies department policy, the Florida Administrative Code, and Florida Statutes to routine and complex applications. The role also provides service and guidance to applicants and other internal and external customers concerning licensing requirements and compliance. This is a non-sworn Other Personal Service (OPS) position. OPS employment is a temporary employer/employee relationship used to accomplish short-term or intermittent tasks; OPS employees are at-will. The position is in the Miami Office, and the advertisement may be used to fill current and future vacancies there for up to six months from the opening date. The hiring salary is $21.00 per hour. Applicants must be willing to accept that rate and pass a Level 2 background check before starting work.

Requirements

Two years of customer service experience.
Experience using Microsoft Office Suite, including Word, Excel, and PowerPoint.
Willingness to accept a salary of $21.00 per hour.
Ability to multitask and independently work on multiple issues simultaneously.
Ability to determine work priorities and complete assignments properly.
Effective oral and written communication, active listening, and ability to understand work-related documents.
Knowledge of and ability to understand and apply relevant statutes, rules, policies, and procedures.
Ability to compile, organize, and analyze data and present findings.
Ability to establish and maintain effective working relationships.
Knowledge of computer systems and software for writing, calculating, data entry, and licensing application processing.
Ability to handle telephone calls courteously and effectively.
Ability to pass the required Level 2 background check before starting work.

Nice To Haves

Experience inputting and/or reviewing data within an automated data records system.

Responsibilities

Review applications for licenses, permits, and registrations to determine whether applicants, premises, and locations qualify.
Correspond with applicants about omissions or deficiencies in applications.
Process routine and complex applications according to department policy, the Florida Administrative Code, and Florida Statutes.
Independently evaluate qualifications and requirements to determine eligibility for licensure.
Independently determine whether applications should be approved or denied based on completeness, accuracy, and compliance.
Communicate with the supervisor when an application denial requires further action.
Consistently and accurately update required systems, logs, and other data systems.
Provide excellent service, accurate information, and specific guidance to internal and external customers regarding licensing functions.
Process fee payments and ensure monies received are accurately and promptly deposited into the correct bank account in accordance with agency receipting procedures.
Respond accurately to internal and external inquiries about licensing requirements and related laws, rules, compliance, policies, and procedures.

Benefits

Voluntary participation in health insurance coverage for OPS employees working 30 or more hours per week.
Voluntary tax-favored health savings and dependent care reimbursement accounts.
Voluntary life insurance.
Voluntary participation in dental, vision, and other supplemental pretax plans.
Mandatory participation in the Florida FICA Alternative Plan, which provides an opportunity to accumulate money toward future retirement goals through a 401(a) plan.

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