Regulatory Specialist III - 79000512

State of Florida • Largo, FL

6d

About The Position

The Regulatory Specialist III serves as a cashier and as a subject matter expert for the Revenue Unit on depositing and cashiering matters. The position processes payments and remittances, verifies and reconciles deposit information, and supports document imaging and licensing-system workflows. The incumbent also provides backup customer service at the Customer Service Window, assists walk-in customers with applications and payments, and performs related duties as assigned. This is an internal-agency posting; applicants must be employed by the Department of Business and Professional Regulation to be considered.

Requirements

• At least one year of professional office experience.
• At least one year of Microsoft Office experience.
• Data-entry experience.
• Experience profiling and validating documents or applications in the department’s single licensing system (Versa Regulation) and using the department’s document imaging system (OnBase).
• Knowledge of the Department’s single licensing system.
• Knowledge of the Department’s Document Imaging System.
• Proficiency in Microsoft Word and Excel.
• Ability to plan, organize, and coordinate work activities.
• Ability to communicate effectively and efficiently, both verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Basic internet research and navigation skills.
• Basic writing and grammar skills.
• Must be employed by the Department of Business and Professional Regulation to be considered.
• Must pass a Level 2 background check before starting work.

Responsibilities

• Timely deposit batches in the document imaging and single licensing systems, including payments physically received by the bureau.
• Verify that deposit information is accurate and reconciled before depositing.
• Scan, quality review, reconcile, and electronically submit remittances to the department’s financial institution.
• Prepare physical deposits that must be deposited offsite.
• Complete validations accurately and on time.
• Reconcile deposits from treasury.
• Dispose of retained remittances after the 90-day retention period.
• Review documents in the document imaging system and ensure they are correctly indexed and profiled.
• Ensure documents are profiled and records are created or updated correctly in the single licensing system, in accordance with established processing guidelines.
• Serve as a backup representative at the Customer Service Window.
• Welcome walk-in customers and answer questions about the application process for CIU applicants.
• Accept paper submissions from applicants and deliver them to the Mail Intake Unit for profiling.
• Profile applications for walk-in customers who need their fingerprints scanned in person.
• Accept payments from customers with open payment expectations.
• Instruct customers on using Customer Service Window online services to submit applications and make payments.
• Connect customers with the appropriate offices or boards when their needs are not handled by CIU.
• Secure money in a safe until it is transported to the Revenue window, and maintain a signed handoff record.
• Participate in meetings and scheduled training sessions.
• Participate in testing new application software and changes to processing procedures.
• Report events, errors, or trends to the supervisor.
• Perform other related duties as required.

Benefits

• May be eligible for a flex-time schedule after completing the probationary period.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed