OPS REGULATORY SPECIALIST III - 79901911

State of Florida • Jacksonville Beach, FL

4d

About The Position

The OPS Regulatory Specialist III works in the Bureau of Licensing of the Florida Division of Alcoholic Beverages and Tobacco. The position performs regulatory work involving review of applications and issuance of licenses, permits, and registrations for the sale of alcoholic beverages and tobacco. It independently evaluates eligibility for alcoholic beverage, cigarette, and tobacco licenses, permits, and registrations under applicable department policy, administrative rules, and Florida statutes.

The role communicates with applicants about application omissions or deficiencies, provides licensing guidance to internal and external customers, and processes payments according to agency receipting procedures. This is a non-sworn Other Personal Service (OPS) position. OPS employment is a temporary, at-will relationship used to accomplish short-term or intermittent tasks; pay, work assignments, and employment may change at the agency’s discretion.

Requirements

• Two years of customer service experience.
• Experience using Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Ability to multitask and work on multiple issues simultaneously and independently.
• Ability to determine work priorities and complete assignments properly.
• Effective oral and written communication, listening, and comprehension skills.
• Knowledge of and ability to understand and apply applicable statutes, rules, policies, and procedures.
• Ability to compile, organize, and analyze data and present findings.
• Ability to establish and maintain effective working relationships.
• Knowledge of computer systems and software used for writing, calculating, data entry, and licensing application processing.
• Ability to handle telephone calls courteously and effectively.
• Must be willing to accept a salary of $21.00 per hour.

Nice To Haves

• Experience entering and/or reviewing data in an automated data records system.

Responsibilities

• Review license, permit, and registration applications to determine whether applicants, premises, and locations qualify.
• Communicate with applicants regarding omissions or deficiencies in applications.
• Process routine and complex applications in accordance with department policy, the Florida Administrative Code, and Florida Statutes.
• Independently evaluate qualifications and requirements to determine eligibility for licensure.
• Independently determine whether applications should be approved or denied based on completeness, accuracy, and compliance.
• Communicate with the supervisor when an application denial requires further action.
• Update applicable systems, logs, and other data systems accurately and consistently.
• Provide service, accurate information, and specific guidance to internal and external customers about licensing functions.
• Process fee payments and ensure funds are deposited accurately and promptly in the correct bank account under agency procedures.
• Respond accurately to inquiries about licensing requirements and relevant laws, rules, compliance, policies, and procedures.

Benefits

• The State of Florida offers an employee benefits package; further information is available through the MyBenefits website. Specific benefits are not listed in the posting.

What This Job Offers

• Education Level: No Education Listed