REGULATORY SPECIALIST III - 79000512

State of Florida•TALLAHASSEE, FL

About The Position

The Regulatory Specialist III serves as a cashier and as a subject matter expert for the Revenue Unit on depositing and cashiering matters. The role handles payments and remittances, validates deposit and document records, supports licensing-system and document-imaging processes, and provides backup customer service at the Customer Service Window. The incumbent also participates in meetings, training, and testing of application software and processing changes, reports events and errors to a supervisor, and performs other related duties as required. The position is internal to the agency: applicants must be employed by the Department of Business and Professional Regulation to be considered. Applicants must pass a Level 2 background check before starting work. A Skills Verification Test is required. After the probationary period, the candidate may be eligible for a flex-time schedule.

Requirements

Must be employed by the Department of Business and Professional Regulation to be considered.
At least one year of professional office experience.
One year of Microsoft Office experience.
Data-entry experience.
Experience profiling and validating documents or applications in the department’s single licensing system (Versa Regulation) and using the department’s document imaging system (OnBase).
Knowledge of the department’s single licensing system.
Knowledge of the department’s Document Imaging System.
Proficiency in Microsoft Word and Excel.
Ability to plan, organize, and coordinate work activities.
Ability to communicate effectively and efficiently, verbally and in writing.
Ability to establish and maintain effective working relationships with others.
Basic internet research and navigation skills.
Basic writing and grammar skills.
Must pass a Level 2 background check, including fingerprinting and checks of local, state, and national law enforcement records, before starting work.
Must take a Skills Verification Test (SVT).

Responsibilities

Timely deposit batches in the document imaging and single licensing systems for payments physically received by the bureau, verifying that information is accurate and reconciled before deposit.
Scan, quality-review, reconcile, and electronically submit remittances to the department’s financial institution.
Prepare physical deposits for offsite deposit and ensure validations are completed accurately and on time.
Reconcile deposits from treasury and dispose of retained remittances after the 90-day retention period.
Review documents in the document imaging system to ensure they are correctly indexed and profiled.
Ensure documents are profiled and records are created or updated correctly in the single licensing system and in accordance with established processing guidelines.
Serve as a backup representative at the Customer Service Window.
Welcome walk-in customers and answer questions about the application process for CIU applicants.
Accept paper submissions from applicants and deliver them to the Mail Intake Unit for profiling.
Profile applications for walk-in customers who need their fingerprints scanned in person.
Accept payments from customers with open payment expectations.
Instruct customers on using Customer Service Window online services to submit applications and make payments.
Connect customers with the proper offices or boards when their needs are not handled by CIU.
Secure money in the safe until it is transported to the Revenue window and obtain a signed record of handoff.
Participate in meetings and scheduled training sessions.
Participate in testing new application software and changes to processing procedures.
Report events, errors, or trends to the supervisor.
Perform other related duties as required.