OPS-RC SPECIALIST - 36999947

State of Florida • Tallahassee, FL

6d

About The Position

The OPS-RC Specialist is a professional administrative position of significant scope and complexity within the Florida Department of the Lottery’s Division of Retailer Contracting. Under the general supervision of the Retailer Contract Supervisor, the role uses independent judgment to perform technical, analytical, and customer service functions related to reviewing and approving retailer contract applications. The position also handles retailer contract and vending machine records, coordination with internal divisions and external agencies, file auditing and document processing, and customer inquiries. The employee is expected to understand and support the Lottery’s Responsible Gaming program, maintain strict confidentiality, and meet attendance requirements.

Requirements

• Pass a state, local, and national criminal background check.
• Use a Lottery-provided smartphone or a personal smartphone capable of downloading and operating the Lottery’s designated security application, and have the phone with the application available during work hours for secure system logins.
• Maintain strict confidentiality of information learned while working with the Florida Lottery.
• Knowledge and understanding of retailers of lottery tickets, Section 24.112, Florida Statutes, and Lottery Retailer Rules.
• Knowledge and understanding of corporate and business structure.
• Knowledge of office procedures and practices, personnel policies and procedures, and customer service techniques.
• Knowledge of automated business systems and applications.
• Ability to maintain confidential or proprietary information.
• Ability to deal tactfully and courteously with the public.
• Ability to use problem-solving techniques and communicate effectively, clearly, and accurately, orally and in writing.
• Ability to perform data entry efficiently in various system applications and audit administrative documents for accuracy.
• Ability to plan, organize, and coordinate work assignments; read and interpret procedures and technical manuals; and use internal office automation equipment effectively.
• Ability to research, compile, and analyze data for administrative decisions.
• Ability to work independently.
• Attendance is an essential function of the position.

Responsibilities

• Understand the Lottery’s Responsible Gaming program, including No Underage Play and Play Within Your Means messaging, and ensure retailers and players are aware of the program and receive information as necessary.
• Provide customer service to internal and external customers.
• Process applications and contract renewals from Independent Retailers.
• Interpret policy and procedure when responding to inquiries from retailers, Lottery District office personnel, and Lottery Sales Executives.
• Prepare and route retailer contract suspension or termination letters for approval, and track signed letters.
• Generate and distribute contract renewal applications monthly.
• Coordinate with the Sales Division and Gaming Vendor on vending machine relocations, removals, and placements.
• Update retailer vending machine information in the Gaming System and maintain the Vending Machine Master Spreadsheet and Vending Machine Tracking and Relocation spreadsheet.
• Create vending machine contract addenda as needed; add, activate, suspend, and delete vending machines in the Gaming System.
• Draft procedures and prepare correspondence; contact retailers by telephone to obtain information and resolve contracting issues.
• Coordinate and initiate reviews of retailer sales tax standing with the Department of Revenue (DOR), maintain a spreadsheet of delinquent sales and unemployment tax revenue collected jointly by the Lottery and DOR, and update DOR status in the retailer database.
• Work with Lottery Security to resolve criminal background issues; obtain and review Department of State and Division of Alcoholic Beverages & Tobacco records to evaluate business structure and ownership information.
• Work with Lottery retailers, financial institutions, and insurance companies to process certificates of deposit and bonds.
• Obtain consumer credit reports and retailer accounts receivable history to analyze retailer credit background.
• Coordinate and participate in audits of Lottery Retailer files; oversee and participate in preparing and reviewing daily reports, retailer contracts, contract amendments, and retailer certificates.
• Coordinate and perform scanning and uploading of retailer files; review files for accuracy and track staff productivity related to scanning and uploading.
• Provide primary, secondary, and tertiary backup to other Retailer Contracting team members.
• Assist with date-stamping, recording, and routing incoming mail; ensure dual control in handling and recording fees.
• Monitor and coordinate retailer changes in ownership.
• Assist with calls on the Retailer Contracting and Collection phone lines.
• Perform other duties as required by management.

Benefits

• Approximately 97.5% of the health insurance premium is covered; individual coverage is approximately $8 per month and family coverage approximately $30 per month.
• 100% of the premium for individual or family dental insurance is covered.
• 100% of the premium for basic life insurance is covered.
• Employer contributions to the Pension Plan or Investment Plan; contribution levels vary based on Pay Plan.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed