Specialist- QA Ops
About The Position
This role is a hands-on quality and operational support partner within a manufacturing lab. It helps ensure production accuracy, process compliance, and timely resolution of issues. The position supports daily lab operations by monitoring workflow, reviewing quality and production data, identifying and escalating risks, assisting with troubleshooting and root cause analysis, and supporting approved process improvements. It works closely with production, quality, and leadership teams to maintain operational standards, improve consistency, and support lab performance while following established procedures and guidelines.
Requirements
- High school education or equivalent preferred.
- Ability to walk, stand, stoop, climb, and maintain balance.
- Coordinated use of hands and fingers for grasping, manipulation, and bilateral reach.
- Close vision, color vision, depth perception, and ability to adjust focus.
- Ability to work in a fast-paced production environment with moderate noise levels.
- Must wear appropriate PPE in the lab.
- Must follow company and lab policies and procedures.
- Ability to communicate effectively with all levels of the organization.
- Ability to work independently 90% of the time.
- Ability to prioritize, manage multiple tasks, and use good judgment.
- Computer skills, including MS Office and optical testing machinery.
Responsibilities
- Perform real-time quality checks, identify defects, and correct quality issues on in-process orders in support of the Lab Quality team.
- Investigate breakage, redo jobs, incorrect lenses, and cosmetic or optical defects, and communicate findings to lab leadership.
- Resolve jobs with multiple breakages, including documentation and corrective steps.
- Analyze lab-level reporting using Optifacts, DVI, and Spotfire to identify orders at risk because of quality errors, missing information, or incorrect specifications.
- Tag and escalate trays requiring quality intervention and route them to the appropriate department for correction.
- Take corrective action on quality-related delayed jobs by fixing errors, clarifying missing data, or escalating as needed.
- Support on-floor root cause analysis for high-breakage and high-redo jobs.
- Communicate quality-driven issues to CS/OE/Sales, providing complete details and ensuring closed-loop resolution.
- Implement procedures for special care for high-redo accounts.
- Inspect redo lenses, including complete-pair inspection for the entire lab.
- Support focus-account redo improvement in the lab, including Box Inspection and BIG/GIB Audit support.
- Own lab redos and ensure their resolution.
- Research and share opportunities with the CSAT leader to triage top accounts with Sales, CS, and Lab Quality.
- Document redo lens inspection and validation and share findings with Lab Quality.
- Support Expeditors by confirming whether production delays are quality-related rather than workflow-related.
- Provide Customer Quality Ops with defect data, returns insights, and on-floor operational context for root cause analysis.
- Inform Lab Leadership when recurring or systemic quality patterns require broader corrective action.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- A competitive bonus and/or commission plan may also be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
