Specialist- QA Ops

EssilorLuxottica Group•Santa Fe Springs, CA

4d•$17

About The Position

This role is a hands-on quality and operational support partner within a manufacturing lab, focused on production accuracy, process compliance, and timely issue resolution. It supports daily lab operations by monitoring workflow, reviewing quality and production data, identifying and escalating risks, assisting with troubleshooting and root cause analysis, and supporting approved process improvements. The role works with production, quality, and leadership teams to maintain operational standards, improve consistency, and support lab performance while following established procedures and guidelines.

Requirements

Ability to walk, stand, stoop, climb, and maintain balance.
Coordinated use of hands and fingers for grasping and manipulation, and bilateral reach.
Close vision, color vision, depth perception, and ability to adjust focus.
Ability to work in a fast-paced production environment with moderate noise levels.
Must wear appropriate PPE in the lab.
Must follow all company and lab policies and procedures.
Ability to communicate effectively with all levels of the organization.
Ability to work independently 90% of the time.
Ability to prioritize, manage multiple tasks, and use good judgment.
Computer skills, including MS Office and optical testing machinery.

Nice To Haves

High school education or equivalent preferred.

Responsibilities

Perform real-time quality checks, identify defects, and correct quality issues on in-process orders in support of the Lab Quality team.
Investigate breakage, redo jobs, incorrect lenses, and cosmetic or optical defects, and communicate findings to lab leadership for improvement actions.
Own resolution of jobs with multiple breakages, including documentation and corrective steps.
Analyze lab-level reporting, including Optifacts, DVI, and Spotfire, to identify orders at risk due to quality errors, missing information, or incorrect specifications.
Tag and escalate trays requiring quality intervention and ensure they are routed to the appropriate department for correction.
Take corrective action on quality-related delayed jobs by fixing errors, clarifying missing data, or escalating as needed.
Support on-floor root cause analysis for high-breakage and high-redo jobs.
Communicate quality-driven issues to CS/OE/Sales with complete details and ensure closed-loop resolution.
Implement procedures for special care for high-redo accounts.
Inspect redo lenses, including complete pairs, for the entire lab.
Support redo improvement for focus accounts through box inspection and BIG/GIB audits.
Own lab redos to ensure resolution.
Research and share opportunities with the CSAT leader to triage top accounts with Sales, CS, and Lab Quality.
Document redo lens inspections and validation and share findings with Lab Quality.
Support Expeditors by confirming whether production delays are quality-related rather than workflow-related.
Supply defect data, returns insights, and on-floor operational context to Customer Quality Ops for deeper root cause analysis.
Inform Lab Leadership when recurring or systemic quality patterns require broader corrective action.