Product Ops Specialist

Gartner • Stamford, CT

7d • Hybrid

About The Position

Gartner Peer Community is a network of business leaders who discuss challenges, exchange insights, and make business decisions. The Product Ops Specialist works across product operations, community growth, and client engagement to drive user engagement, participation, and growth while helping members learn from peer perspectives. The role uses data, experimentation, and targeted outreach to increase adoption, foster discussion, and improve the overall user experience. It collaborates with Product, Engineering, Content, Marketing, and Business teams to enhance community experiences and deliver business outcomes.

Requirements

• Bachelor’s degree or equivalent.
• 2–3 years of relevant experience in Product Operations, Product Management, Community Management, Growth, Marketing, Customer Success, or a related function.
• Strong analytical and problem-solving skills, including interpreting data, identifying trends, and developing actionable recommendations.
• Experience with analytics and user behavior platforms such as Google Analytics, Amplitude, FullStory, or similar tools.
• Experience translating user behavior and engagement data into insights that inform product, content, and community growth strategies.
• Advanced proficiency in Microsoft Excel and PowerPoint for analysis, reporting, and executive presentations.
• Excellent written and verbal communication skills and ability to engage diverse audiences and stakeholders.
• Experience with email marketing and campaign tools such as Eloqua, Lemlist, Mailchimp, or similar platforms.
• Strong stakeholder management skills and ability to collaborate across Product, Engineering, Content, Marketing, and Business teams.
• Passion for building engaged communities and using data-driven approaches to improve customer experiences and drive growth.

Nice To Haves

• A degree in Business, Economics, Marketing, Communications, English, or a related field is preferred.
• Familiarity with SEO principles and best practices, including content discoverability, keyword optimization, organic traffic analysis, and search performance monitoring.

Responsibilities

• Encourage members to visit the platform, contribute content, participate in discussions, and share expertise through targeted outreach and engagement initiatives.
• Identify and contact prospective users using internal databases, business intelligence tools, and targeted campaigns.
• Monitor and analyze engagement, adoption, and community health metrics to identify trends, opportunities, and results.
• Translate data insights into recommendations for improving user experience, operational processes, and community growth.
• Design, execute, and evaluate experiments to increase engagement, content contributions, and platform adoption.
• Manage and triage unanswered questions, member requests, and community support needs.
• Plan, configure, and execute surveys and benchmarking initiatives, including outreach to meet participation goals.
• Partner with cross-functional stakeholders to align community initiatives with business objectives and product priorities.
• Create communications and engagement content tailored to user segments and business needs.
• Support operational processes and campaign execution to drive measurable outcomes across Gartner Peer Community.

Benefits

• Competitive compensation and annual bonus or role-based sales incentive plan, as applicable.
• Generous paid time off.
• Charity match program.
• Medical, dental, and vision plans.
• Parental leave.
• Employee Assistance Program (EAP).
• 401(k) matching, with match up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Professional development and unlimited growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level