Product Ops Specialist

Gartner•Stamford, CT

1d•$56,000 - $78,000•Hybrid

About The Position

Gartner Peer Community is a network of business leaders who discuss challenges, exchange insights, and make business decisions. The Product Operations Specialist drives user engagement, participation, and community growth while helping members gain value from peer perspectives. Working across product operations, community growth, and client engagement, this role uses data, experimentation, and targeted outreach to increase platform adoption, foster discussion, and improve the user experience. The specialist collaborates with Product, Engineering, Content, Marketing, and Business teams to strengthen community experiences and support business outcomes.

Requirements

Bachelor’s degree or equivalent.
2–3 years of relevant experience in Product Operations, Product Management, Community Management, Growth, Marketing, Customer Success, or a related function.
Strong analytical and problem-solving skills, including the ability to interpret data, identify trends, and develop actionable recommendations.
Experience with analytics and user behavior platforms such as Google Analytics, Amplitude, FullStory, or similar tools.
Experience translating user behavior and engagement data into insights that inform product, content, and community growth strategies.
Advanced proficiency in Microsoft Excel and PowerPoint for analysis, reporting, and presentations.
Excellent written and verbal communication skills, including the ability to engage diverse audiences and stakeholders.
Experience with email marketing and campaign tools such as Eloqua, Lemlist, Mailchimp, or similar platforms.
Strong stakeholder management skills and ability to collaborate across Product, Engineering, Content, Marketing, and Business teams.
Passion for building engaged communities and using data-driven approaches to improve customer experiences and drive growth.

Nice To Haves

A degree in Business, Economics, Marketing, Communications, English, or a related field is preferred.
Familiarity with SEO principles and best practices, including content discoverability, keyword optimization, organic traffic analysis, and search performance monitoring.

Responsibilities

Encourage existing members to visit the platform, contribute content, participate in discussions, and share expertise through targeted outreach and engagement initiatives.
Identify and contact prospective community users using internal databases, business intelligence tools, and targeted campaigns.
Monitor and analyze engagement, adoption, and community health metrics to identify trends and opportunities and measure results.
Translate data insights into recommendations to improve user experiences, operational processes, and community growth.
Design, execute, and evaluate experiments to increase engagement, content contributions, and platform adoption.
Manage and triage unanswered questions, member requests, and community support needs.
Plan, configure, and execute surveys and benchmarking initiatives, including outreach to meet participation goals.
Partner with cross-functional stakeholders to align community initiatives with business objectives and product priorities.
Create communications and engagement content tailored to user segments and business needs.
Support operational processes and campaign execution to drive measurable outcomes across Gartner Peer Community.

Benefits

Competitive compensation and annual bonus or role-based sales incentive plan, as applicable.
Generous paid time off.
Charity match program.
Medical, dental, and vision plans.
Parental leave.
Employee Assistance Program (EAP).
401(k) matching, with a match of up to $7,200 per year.
Opportunity to purchase company stock at a discount.
Professional development and growth opportunities.
Market-leading benefit programs.