Product Ops Associate

LPL Financial•Charlotte, NC

23h

About The Position

The Product Ops Associate supports LPL Financial’s Client Technology Management (CTM) organization by providing operational and product support for advisor technology platforms and services. The role serves as a resource for financial advisors, advisor staff, and internal business partners, handling technology access requests, responding to inquiries, providing application support, and helping resolve operational issues. The associate is expected to complete work accurately and in compliance with firm policies and procedures, partnering with internal departments and external clients to deliver efficient service and support. The position develops expertise across CTM-supported products and services, supports first-contact resolution, and contributes to advisor-facing product and process improvements. It also involves training and knowledge sharing, participation in meetings and project initiatives, reconciliation, data analysis, reporting, and communication of product requirements and compliance-related procedures.

Requirements

At least 2 years of experience in Financial Services, Operations, Client Services, Technology Support, or a related field.
Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
Experience supporting clients, business partners, or users through phone, email, or operational service channels.
Experience processing operational requests accurately and in accordance with established procedures.
Ability to analyze information, troubleshoot issues, and communicate solutions effectively.
Strong verbal and written communication skills and ability to build and maintain effective working relationships.
Effective organizational and time-management skills, including the ability to manage multiple priorities.
Strong attention to detail and commitment to operational accuracy.
Analytical and problem-solving skills with a proactive approach to issue resolution.
Ability to work effectively in a fast-paced environment while meeting deadlines and service expectations.
Ability to manage priorities while adhering to regulatory and firm requirements.

Nice To Haves

Bachelor’s degree in Business, Finance, Information Technology, or a related field.
Experience with Oracle, Documentum, Microsoft Dynamics, or similar enterprise platforms.
Experience using Salesforce, Adobe Professional, ASAT, or comparable business applications.
Familiarity with advisor technology platforms or financial services operations.
Experience supporting technology products, user access management, or operational workflows.

Responsibilities

Provide service and support to financial advisors, advisor staff, and internal business partners through phone, email, and operational support channels.
Process requests to add, modify, or remove access to advisor technology platforms and supported applications.
Assist users with technology processes, systems, and platform navigation to support first-contact resolution.
Provide application support for proprietary and third-party technology solutions, including troubleshooting access and operational issues.
Develop and maintain expertise in CTM-supported products and services.
Deliver training, guidance, and operational knowledge sharing to processing and service teams.
Participate in and lead meetings related to product enhancements, process improvements, project initiatives, and operational updates.
Perform product reconciliation, data analysis, reporting, and information gathering as required.
Communicate product requirements, operational procedures, and compliance-related guidelines to internal and external stakeholders.
Collaborate with Tech Support, Registration, New Client Onboarding, Business Transitions, Business Consulting, Cash Management, and other business partners.