Servicing Ops Specialist

Citizens Financial Group • Johnston, RI

6h • Onsite

About The Position

As the Loan Servicing Operations Specialist you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues. Primary responsibilities include Performs clerical operations related tasks that are routine and/or repetitive in nature, with high quality, in a fast-paced environment. Applies various learned methods, procedures and knowledge of the business unit's product(s) and application(s) to perform tasks. Works independently most of the time, performs basic research tasks and problem solving in assigned areas. Ensures work complies with departmental procedures, applicable regulations, risk policies and SLA(s). Performs basic data entry tasks, compile simple data elements and perform routine math calculations. Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.

Requirements

• High School Diploma/GED

Nice To Haves

• 2 - 4 years experience of working in an operations environment
• Basic knowledge of accounting; i.e. how the correction will affect an account
• Strong ability to multi-task & strong organizational skills
• Strong written/verbal communication skills

Responsibilities

• Processing transaction requests for customers, branch colleagues and internal colleagues.
• Performing clerical operations related tasks that are routine and/or repetitive in nature, with high quality, in a fast-paced environment.
• Applying various learned methods, procedures and knowledge of the business unit's product(s) and application(s) to perform tasks.
• Performing basic research tasks and problem solving in assigned areas.
• Ensuring work complies with departmental procedures, applicable regulations, risk policies and SLA(s).
• Performing basic data entry tasks, compiling simple data elements and performing routine math calculations.
• Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED