Servicing Ops Specialist

Citizens • Johnston, RI

3h • Onsite

About The Position

As the Loan Servicing Operations Specialist, you will be responsible for processing transaction requests for customers, branch colleagues, and internal colleagues. This role involves performing clerical operations-related tasks that are routine and/or repetitive in nature, with high quality, in a fast-paced environment. You will apply various learned methods, procedures, and knowledge of the business unit's product(s) and application(s) to perform tasks. You will work independently most of the time, perform basic research tasks, and problem-solving in assigned areas. Ensuring work complies with departmental procedures, applicable regulations, risk policies, and SLA(s) is crucial. The role also includes performing basic data entry tasks, compiling simple data elements, and performing routine math calculations. The ability to multitask, prioritize, cross-train within the department, and assume additional responsibilities as requested by management is essential.

Requirements

• High School Diploma/GED Required

Nice To Haves

• 2 - 4 years experience of working in an operations environment
• Basic knowledge of accounting; i.e. how the correction will affect an account
• Strong ability to multi-task & strong organizational skills
• Strong written/verbal communication skills

Responsibilities

• Performs clerical operations related tasks that are routine and/or repetitive in nature, with high quality, in a fast-paced environment.
• Applies various learned methods, procedures and knowledge of the business unit's product(s) and application(s) to perform tasks.
• Works independently most of the time, performs basic research tasks and problem solving in assigned areas.
• Ensures work complies with departmental procedures, applicable regulations, risk policies and SLA(s).
• Performs basic data entry tasks, compile simple data elements and perform routine math calculations.
• Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED