Ops Clerk I - Credit Cards

Lea County State Bank•Hobbs, NM

4d•$14 - $20

About The Position

The Ops Clerk I - Credit Cards performs credit card operations in compliance with banking standard operating procedures and other procedures, as well as VISA and Mastercard rules. The role ensures maintenance items and transactions are completed accurately and on time, reviews reports for balancing entries, balances related deposits and general ledger accounts as required, and clears balance outages promptly and accurately. The position provides fast, friendly assistance to customers and coworkers while meeting the bank's standards for telephone etiquette, courtesy, responsiveness, product knowledge, professional appearance, and accurate problem resolution. It also provides backup to the department as needed. Safety and security are essential responsibilities. The employee must work safely, remain alert to unusual or potentially hazardous activity or circumstances, promptly notify a supervisor, manager, or Bank Officer of concerns, and comply with applicable bank security, safety, harassment, hazard communications, IT, and other relevant policies and procedures. The employee must complete assigned monthly information security training on time and appropriately handle suspicious or potentially compromising emails. These actions help protect people, the Bank's premises and systems, confidential information, and privacy and reputation.

Requirements

Must comply with banking procedures and VISA and Mastercard rules.
Must complete assigned monthly information security training within established timeframes.
Must understand and comply with relevant Bank safety, security, and IT policies and procedures.

Responsibilities

Comply with banking SOPs and other procedures, as well as VISA and Mastercard rules.
Complete credit card maintenance items and transactions accurately and timely.
Review reports for balancing entries and balance related deposits and GL accounts as required.
Clear balance outages accurately and timely.
Provide fast, friendly assistance and meet customer service standards for telephone etiquette, courtesy, response speed, product knowledge, professional appearance, and problem resolution.
Back up the department in all areas when needed.
Perform duties in a manner that supports personal and workplace safety.
Maintain situational awareness and promptly report unusual, suspicious, hazardous, harassing, or disrespectful activity and circumstances that could compromise safety, security, or privacy.
Understand and comply with relevant bank security, safety, harassment, hazard communications, IT, and other policies and procedures.
Complete assigned monthly information security training within established timeframes and apply the training in job duties.
Recognize and appropriately handle suspicious, questionable, or compromising emails, whether simulated or real.