Lead Credit Ops

Pennylane SAS

1d • Hybrid

About The Position

Pennylane is seeking a Lead Credit Ops to build and launch the first-line credit operations function for its own-book financing activity. This role is crucial as Pennylane applies for payment and financing licenses, aiming to onboard new customers under its own licensed entity by early 2027. The Lead Credit Ops will translate the credit policy into executable decisions, controlled workflows, and auditable outcomes. Initially, the role will be hands-on, covering origination, manual reviews, exception handling, and portfolio monitoring. As volumes grow, the focus will shift to scaling the operating model, tooling, and team in collaboration with Risk, Product, and the financing partner. This is a high-autonomy, greenfield role at the heart of Pennylane’s future licensed operations.

Requirements

• Significant experience in credit or underwriting operations within a regulated financial-services environment, including manual reviews, delegated decisions, exceptions and audit trails.
• Experience managing operational quality, SLAs and capacity, with direct team leadership or a strong player-coach track record.
• Strong understanding of first-line credit operations and the respective responsibilities of Operations and Risk.
• Experience collaborating with Product or Tech teams on workflows, tooling and automation.
• Ability to use operational and portfolio indicators to identify early-warning signals, manage performance and plan capacity.
• Sound judgement on what to automate, what requires human review and when a case should be escalated.
• Ability to make structured, well-documented decisions and communicate them clearly to customers, partners and internal stakeholders.
• Fluent French and English are mandatory.
• Based in France, with a strong preference for Paris. Regular on-site presence in Paris is expected.

Nice To Haves

• Experience with SME financing products, such as invoice financing or short-term working-capital facilities, would be a strong advantage.
• Partial remote is possible. This is not a fully remote role.

Responsibilities

• Own the end-to-end execution of credit origination, including manual reviews, decisions within the delegated first-line mandate, exception handling and escalation to Risk.
• Ensure that outcomes meet agreed SLAs and are supported by a complete audit trail.
• Build the credit operating model, including procedures, decision trees, delegated authorities, first-line controls, operational KPIs and escalation paths.
• Own first-line operational monitoring of the active book, including repayment incidents, early-warning signals and the follow-up actions required by the credit policy.
• Build the operational relationship with the financing partner, with clear responsibilities, service levels and escalation processes for servicing, disbursement and collection incidents.
• Provide Risk with structured feedback on policy effectiveness, operational impact and emerging portfolio signals.
• Partner with Product, Tech, Risk and Data to design origination workflows, analyst tools and scoring processes, translate operational needs into product requirements, and determine what to automate or retain for human review.
• Remain hands-on during the launch phase, then recruit and lead the first credit analysts as volumes grow, establishing clear quality standards and a culture of rigour, accountability and customer clarity.

Benefits

• Une mutuelle parmi les meilleures sur le marché (Alan Blue et Alan Mind)
• Des tickets restaurants (Carte Swile)
• Entre 6 et 12 jours de RTT supplémentaires aux 5 semaines de congés payés
• Un budget dédié chaque mois pour tous nos Pennylaners, favorisant le travail depuis la maison ou en espace de coworking
• Une facilité d’accès à nos bureaux, situés à quelques minutes de Saint Lazare en plein cœur de Paris
• Une enveloppe de BSPCE
• Un accès à 8000 salles de sport partout en France et plus de 300 activités de bien-être via notre partenaire Gymlib
• Un Mac

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed