Ophthalmic Imaging Manager

Oregon Health & Science University•Portland, OR

About The Position

OHSU Casey Eye Institute is recruiting an Ophthalmic Imaging Manager to oversee clinical operations for the Ophthalmic Imaging division within the Department of Ophthalmology. The role supervises clinical and administrative staff, coordinates imaging coverage across Casey Eye locations and clinics, and works with division heads and faculty physicians to maintain and improve departmental practice standards and patient experience. The manager oversees staffing, workflows, staff development, purchasing and equipment maintenance, fiscal and budget activities, strategic planning, project management, and program development. The position also supports recruitment and retention, monitors access and patient satisfaction, addresses customer service concerns, and helps ensure accurate charge capture for facility and professional billing. The manager works with ITG on security updates and maintains imaging equipment and the Continuum Image management system. The role includes performing ophthalmic imaging procedures, teaching residents, and training staff and faculty on imaging techniques and developments.

Requirements

Bachelor’s degree in a related field plus two years of supervisory experience in a healthcare or clinical setting, or equivalent education and experience.
At least two years of dedicated ophthalmic imaging experience.
Strong written and verbal communication skills.
Management skills and the ability to develop and implement strategic policies in a team-based environment.
Working knowledge of healthcare rules and regulations, including HIPAA and DNV.
Sound decision-making and creative problem-solving ability.
Knowledge of front-office duties and work processes.
Strong patient-relations skills and the ability to model them for staff.
Ability to train others and effectively transfer knowledge.
Ability to prioritize and work in a fast-paced environment.
Strong leadership and delegation skills.
Analytical skills and ability to manage operating budgets.
Knowledge of supervisory principles and practices to manage and develop staff effectively.
Ability to complete required update modules and maintain core competencies.

Nice To Haves

Experience in a key-level management position in ophthalmology, academic medicine, or group practice.

Responsibilities

Supervise front desk, receptionist, back-office, ophthalmic photographer, and administrative staff, including hiring, training, performance evaluations, discipline, and development.
Coordinate imaging staffing coverage at Marquam Hill, CHH, and Vancouver retina clinics, and across Casey Eye locations and clinics.
Promote teamwork and service excellence, resolve staff performance and behavior issues, and address customer service concerns.
Work with physicians and support staff to resolve technical, operational, and equipment issues and monitor ongoing activities.
Participate in clinical research study preparation and meet source documentation requirements.
Maintain approximately 40 imaging devices, including maintenance and ITG updates at CEI, ECEC, and CHH; meet with ITG every three weeks regarding OHSU security guidelines.
Maintain the Continuum Image management system so it remains viable and functional for clinic review.
Perform ophthalmic photography procedures, including color fundus photography, fluorescein angiography, ICG angiography, OCT, anterior segment OCT, slit lamp photography, gonio photography, OCTA, and RetCam imaging in the OR.
Contribute to strategic planning, budgeting, and monitoring the overall performance of Imaging Services at Casey.
Keep current with ophthalmic photography techniques, processes, and equipment.
Participate in staff meetings, communicate policy and procedure changes, and support compliance through staff education and materials.
Assist with departmental and divisional planning, implementation, and evaluation of clinical services and related administrative operations.
Monitor access, patient satisfaction, professional referrals, and surgical schedules.
Identify development, education, and recruitment plans to address program needs and ensure their execution.
Assist with annual budget preparation and monitor expenditures.
Ensure accurate and comprehensive charge capture for facility and professional billing activity within each division.
Act as a liaison to resolve external customer service concerns and share organizational learning opportunities.
Teach residents in ophthalmic photography and train staff and faculty on new developments and techniques in ophthalmic imaging.
Complete required update modules and maintain core competencies throughout employment.