Operations Team Member - Sand Mountain Park & Amphitheater

The Sports Facilities Companies•Albertville, AL

7d•Onsite

About The Position

The Operations Team Member performs a variety of duties based on daily facility needs while providing participants, members, and guests with an excellent experience. The role supports games, play areas, park and building upkeep, programming, events, and guest service at Sand Mountain Park & Amphitheater. The position is part-time and non-exempt, and reports to the Director of Local Programming.

Requirements

Ability to work with a wide variety of age groups.
Flexible schedule, including nights, weekends, holidays, and long hours; regular attendance is necessary.
Excellent verbal and written communication skills.
Ability to maintain focus in a high-volume, fast-paced environment.
Excellent guest-service skills.
Detail-oriented with strong organizational skills.
Ability to multitask and prioritize.
Ability to remain calm and focused in difficult and stressful situations.
Respectful and friendly conduct toward athletes, guests, visitors, spectators, leaders, and fellow team members.
Ability to work well with others.
Personal initiative for the betterment of the team and facility.
Commitment to the safety and well-being of others.
Sports experience or an interest in learning.
Ability to lift 40 pounds waist-high.
Ability to sit or stand for extended periods indoors or outdoors and squat, stoop, or bend into awkward positions while performing job functions.
Ability to walk intermittently.
Ability to operate a computer and safely operate a utility vehicle.

Nice To Haves

2–4 years of experience in the sports or recreation field.
Strong attention to detail and safety compliance.
Experience operating an electric scoreboard.
Experience coaching or mentoring athletes or children.
Demonstrated success as a quality team member.
Experience with baseball, softball, soccer, football, lacrosse, basketball, pickleball, and/or volleyball events.
Experience and success in customer service, leadership, and organization.
Action-oriented personality with a get-it-done attitude and a focus on efficiency.

Responsibilities

Ensure the correct equipment is available for games and properly set up play areas.
Ensure games start on time and are scored accurately.
Monitor game-play areas, including turf and courts.
Control and maintain trash in park and building areas.
Monitor, maintain, and service restrooms throughout the park and buildings.
Communicate issues and relevant updates to the supervisor and applicable team members.
Assist with coordinating programming and events.
Assist other departments as needed.
Complete special projects, daily assignments, and other duties as directed by management.
Greet guests and provide answers and directions.
Provide courteous and friendly service to guests and staff.
Maintain knowledge of prices, leagues, and events.
Report incidents, accidents, injuries, and altercations to the GM, AGM, or MOD.
Know and enforce facility policies, procedures, and rules.
Take on shift-lead responsibilities when earned or awarded based on merit and experience.
Keep book during games.
Operate the scoreboard accurately.
Perform additional tasks assigned by management.