Operations - Talent Community

Curated is seeking individuals to join their Operations Teams, which play a crucial role in ensuring that the right products are delivered to customers. These teams focus on various aspects such as merchandising, fulfillment, support, and supply chain. The goal is to provide customers with accurate product information, a seamless post-purchase experience, and excellent customer support. Curated values their experts and operates with a high trust culture, offering a fantastic team environment led by experienced industry veterans.

• Ensure accurate depiction of products on Curated.com through detail-rich product descriptions and specs
• Manage post-purchase user experience and ensure customers receive the right product
• Identify the fastest, most reliable, and cost-effective way to fulfill each order
• Track and resolve any issues or inconsistencies in the ecosystem
• Respond to and resolve order issues to eliminate buyer's remorse
• Delight customers and extend the magic of Curated through the supply chain
• Source inventory from different models (marketplace, direct from vendors, and dropship)
• Implement processes to support scalable growth for Curated
• Build and improve processes for smooth inventory journey from suppliers to warehouse
• Set framework for inventory purchases and responsible for demand and supply forecasting
• Enable experts to be successful and provide an amazing customer experience
• Conduct transparent and timely communication throughout the interview process
• Evaluate candidates based on business acumen, strategy, analytical thinking, execution, passion, and communication skills
• Provide case study for candidates to showcase their skills and present solutions
• Familiarize yourself with e-commerce, gig-economy companies, and marketplaces
• Prepare to discuss past projects that demonstrate skills and expertise

• Real Experts with lived experience and passion in a specific area
• Ability to connect with customers and understand their needs
• Strong communication skills
• Detail-oriented and able to accurately depict products
• Knowledge of product descriptions and specifications
• Ability to make smart and confident buying decisions
• Experience in managing post-purchase user experience
• Problem-solving skills and ability to resolve issues
• Knowledge of fulfillment processes and inventory management
• Familiarity with supply chain operations
• Ability to forecast demand and supply for inventory planning
• Business acumen and strategic thinking
• Analytical thinking and execution skills
• Passion for the job and high-impact challenges
• Excellent communication skills, both written and verbal
• Familiarity with e-commerce, gig-economy companies, and marketplaces

• Competitive salary and compensation package
• Opportunity to work in a collaborative and entrepreneurial culture
• Chance to make a meaningful impact and solve unique challenges
• Access to a network of passionate experts and professionals
• Emphasis on problem-solving skills and analytical thinking
• Focus on data-driven decision making
• Opportunity for personal and professional growth
• Equal opportunity employer with a commitment to diversity and inclusion