Operations - Talent Community

Curated is seeking individuals to join their Operations Teams, which play a crucial role in ensuring that the right products are delivered to customers and that their buying experience is exceptional. The Operations Teams consist of three primary departments: Merchandising, Fulfillment & Support, and Supply Chain. The teams focus on accurately depicting products, managing post-purchase experiences, and maintaining a smooth inventory journey. Curated values inspiring experts, a fantastic team, and a high-trust culture. The interview process involves multiple stages, including technical interviews and a case study.

• Ensure accurate depiction of products on Curated.com through detail-rich product descriptions and specs
• Inform customers and experts with product information to enable smart and confident buying decisions
• Manage post-purchase user experience to ensure customers receive the right product and have a point of contact for any issues
• Identify the fastest, most reliable, and cost-effective way to fulfill each order from various sources
• Track and resolve any issues or inconsistencies that arise in the fulfillment process
• Respond to and resolve order issues to eliminate buyer's remorse
• Delight customers and extend the magic of Curated through the supply chain
• Source inventory from different models (marketplace, direct from vendors, and dropship)
• Onboard and integrate partners seamlessly to support scalable growth
• Build and improve processes for smooth inventory journey from suppliers to warehouse
• Forecast demand and supply to maximize profit through inventory planning
• Enable experts to be successful and provide an amazing customer experience
• Collaborate with a small, tightly-knit team of innovators, creators, and builders
• Foster a high trust culture with minimal red tape
• Conduct transparent and timely communication throughout the interview process
• Evaluate candidates based on business acumen, strategy, analytical thinking, execution, passion, and communication skills
• Provide a case study for candidates to showcase their problem-solving skills
• Familiarize yourself with e-commerce, gig-economy companies, and marketplaces
• Prepare to discuss past projects that demonstrate your skills and expertise

• Real Experts with lived experience and passion in a specific area
• Ability to connect with customers and understand their needs
• Excellent communication skills
• Detail-oriented and able to accurately depict products
• Knowledge of inventory management and fulfillment processes
• Problem-solving skills to resolve order issues
• Understanding of supply chain management and vendor partnerships
• Ability to forecast demand and maximize profit through inventory planning
• Business acumen and strategic thinking
• Analytical thinking and execution skills
• Passion for the company's mission and values

• Competitive salary and compensation package
• Opportunity to work in a collaborative and entrepreneurial culture
• Chance to make a meaningful impact and solve novel challenges
• Ownership and subject matter expertise in a flat organization
• Cross-functional and low-ego work environment
• Focus on data-driven decision making
• Personalized advice and collaborative shopping experience
• Opportunity to earn meaningful income by sharing expertise
• Equal opportunity employer with a commitment to diversity and inclusion