Operations Systems Analyst

Formlabs•Somerville, MA

2d•$85,000 - $105,000

About The Position

Formlabs is seeking an Operations Systems Analyst to support the Global Operations team and improve the systems behind customer order fulfillment. The analyst serves as a change-enabler for the Customer Fulfillment team and its technical partner, owning operations NetSuite capabilities, automating manual processes, defining requirements for new tools, and integrating them into daily workflows so the team can scale sustainably. The role supports warehouse integrations and the flow of data among NetSuite, Shopify, and third-party logistics (3PL) partners, including identifying and resolving discrepancies between physical stock and system inventory records. The analyst owns and develops fulfillment dashboards in Looker, including inventory and lead-time reporting, and helps replace manual reporting with automated performance tracking using data from BigQuery, NetSuite, and carrier sources. The analyst executes projects from the global roadmap, proposes improvements, and represents Customer Fulfillment in systems meetings and solution-design projects. The role works with the global Customer Fulfillment team, Global Operations, technical systems teams, and company leadership. Its scope can grow and be shaped around the employee’s strengths and interests. The annual base pay range is $85,000–$105,000 USD. Base pay depends on skills, qualifications, experience, location, and expected impact. Formlabs employees receive equity, which is described as a significant portion of total compensation.

Requirements

2 to 3 years of experience in operations systems, business systems, or a similar technical role.
Bachelor’s degree in Computer Science, Software Engineering, or a related engineering field.
NetSuite Administrator Certification.
Experience with NetSuite Warehouse Management, Inventory, Procurement & Supply Chain, and Finance & Accounting.
Ability to build and optimize NetSuite workflows, saved searches, and reports; implement scripts; and modify ERP production infrastructure.
SQL skills, ideally in BigQuery, including connecting BigQuery to Google Sheets for reporting.
Basic proficiency in Python and/or JavaScript.
Strong Google Workspace and Excel skills.
Understanding of EDI messages exchanged between ERP, WMS, and 3PL systems, such as purchase orders, ASNs, shipment confirmations, and inventory advice.
Experience supporting system integrations while maintaining high standards for data integrity.
Ability to work cross-functionally and translate business needs into technical requirements and SOPs.
Clear, professional communication in English.
Ability to work autonomously, own projects end to end, and manage competing priorities across time zones.

Nice To Haves

Background in global logistics, fulfillment, or work with a third-party logistics provider.
Familiarity with carrier management, order routing, international shipping, and on-time delivery performance.
Familiarity with NetSuite SuiteScript, Google Apps Script, or Shopify’s API.
Experience using GitHub and Visual Studio Code.
Track record of using AI tools to automate real workflows.
Comfort building dashboards in Looker.
Experience in a fast-growing or startup environment.

Responsibilities

Own operations NetSuite capabilities for the Customer Fulfillment team.
Automate manual processes and define requirements for new tools, implementing them in daily workflows.
Support warehouse integrations and maintain clean data flow between NetSuite, Shopify, and 3PL partners.
Identify and resolve discrepancies between physical 3PL stock and system inventory records.
Own and maintain fulfillment dashboards in Looker, including inventory and lead-time reporting, and rebuild them on more robust, automated foundations as needs grow.
Help automate tracking of performance metrics such as order-to-delivery time and on-time delivery using data from BigQuery, NetSuite, and carrier sources.
Execute projects from the global roadmap and bring forward improvement ideas.
Represent Customer Fulfillment in systems meetings and solution-design projects, translating business needs into clear requirements.
Work with the global Customer Fulfillment team, Global Operations, technical systems teams, and company leadership.
Translate business needs into technical requirements and SOPs.
Own projects end to end and manage competing priorities across time zones.