Operations Systems Analyst

Harris County • Houston, TX

1d • Onsite

About The Position

Under the general supervision of the Operational Services Director, the Operations Systems Analyst develops, implements, administers, and continuously improves digital systems supporting park maintenance operations, contractor management, and departmental service delivery. The analyst is the department’s primary resource for OpenGov and Cartegraph, ensuring the platforms are configured and used to streamline workflows, monitor contractor performance, track maintenance activities, and support operational decisions.

The role works with parks operations personnel, procurement staff, external contractors, and other county departments to establish standardized processes, improve data accuracy, strengthen accountability, and maximize operational efficiency. It also supports asset management and maintenance planning, analyzes operational data, trains system users, and helps transition manual processes to digital workflows.

This is a full-time position based at the Washburn Tunnel in Houston, Texas. Work is generally Monday through Friday, 8:00 a.m. to 4:30 p.m., though hours may vary with departmental needs and some weekends, evenings, or holidays may be required for special events. The work takes place in a clerical office setting and is largely sedentary, with some filing and occasional lifting, bending, or standing. The position is subject to a criminal history check; employment may also be contingent on passing a drug screen and meeting other standards.

Requirements

• Bachelor’s degree in a listed or related field and 3 years of progressively responsible experience in operations management, asset management, business systems administration, or a related area; OR a two-year postsecondary program in business or a related field and 5 years of business experience, including 3 years in a relevant area; OR an equivalent combination of education, training, and experience.
• Strong technical aptitude and ability to configure, administer, and troubleshoot software systems.
• Knowledge of operational workflows, contract administration, and maintenance management practices.
• Ability to translate operational requirements into practical digital solutions.
• Strong analytical skills and ability to interpret data and communicate findings.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects, establish priorities, and meet deadlines.
• Effective communication skills and ability to train employees with varying levels of technical experience.
• Ability to work independently and collaboratively with cross-functional teams.
• Commitment to continuous improvement, operational accountability, and public service excellence.
• Qualifying education, experience, knowledge, and skills must be documented in the job application; a resume may be attached as supporting documentation, but only information stated on the application will be considered.

Responsibilities

• Develop, configure, and maintain operational workflows, forms, dashboards, and reporting tools within OpenGov and Cartegraph.
• Identify opportunities to automate administrative processes and reduce manual data entry.
• Develop systems to track park maintenance contracts, including mowing, landscaping, tree maintenance, playground maintenance, and other contracted services.
• Configure workflows for assigning, scheduling, documenting, and verifying contractor work.
• Establish tools to monitor service completion, contractual obligations, deficiencies, and corrective actions.
• Develop electronic inspection forms and verification procedures to document contractor performance against service standards.
• Maintain records of contractor activities, work histories, service frequencies, and performance metrics.
• Support invoice reconciliation by comparing contractor billing with documented services, inspections, and completed work.
• Develop automated notifications and escalation procedures for overdue assignments, incomplete work, and unresolved deficiencies.
• Analyze operational data to identify service gaps, recurring maintenance issues, and opportunities for cost savings.
• Assist in developing asset management strategies for long-term maintenance planning and resource allocation.
• Train departmental employees, supervisors, and authorized contractors on system functionality and established procedures.
• Develop user guides, standard operating procedures, training materials, and workflow documentation.
• Support new technology initiatives and the transition from manual processes to digital workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level