Operations Systems Analyst

Formlabs • Somerville, MA

1d

About The Position

Formlabs is hiring an Operations Systems Analyst to serve as a change-enabler and technical partner for the Customer Fulfillment team. The role owns and develops operations capabilities in NetSuite, automates manual processes, defines requirements for new tools, and implements systems into daily workflows to support sustainable scaling. It also supports warehouse integrations and reliable data exchange between NetSuite, Shopify, and third-party logistics (3PL) partners, and helps resolve differences between physical 3PL stock and system inventory records.

The analyst owns and maintains key fulfillment dashboards in Looker, including inventory and lead-time reporting, and rebuilds them on more automated foundations as needs evolve. The role advances live performance tracking—such as order-to-delivery time and on-time delivery—by bringing together information from BigQuery, NetSuite, and carrier sources. The analyst executes projects from the global roadmap, proposes improvements, and represents Customer Fulfillment in broader systems meetings and solution-design projects, translating operational needs into clear requirements. The role works with the global Customer Fulfillment team, Global Operations, technical systems teams, and company leadership, and can grow around the employee’s strengths and interests.

Requirements

• 2 to 3 years of experience in operations systems, business systems, or a similar technical role.
• Bachelor’s degree in Computer Science, Software Engineering, or a related engineering field.
• NetSuite Admin Certification.
• Experience with NetSuite Warehouse Management, Inventory, Procurement & Supply Chain, and Finance & Accounting.
• Ability to build and optimize workflows, saved searches, and reports; implement scripts; and modify ERP production infrastructure.
• SQL skills, ideally in BigQuery, including connecting BigQuery to Google Sheets for reporting.
• Basic proficiency in Python and/or JavaScript.
• Strong Google Workspace and Excel skills.
• Understanding of EDI messages exchanged between ERP, WMS, and 3PL systems, such as purchase orders, ASNs, shipment confirmations, and inventory advice.
• Experience supporting system integrations while maintaining high standards for data integrity.
• Ability to work cross-functionally and translate business needs into technical requirements and SOPs.
• Clear, professional communication in English.
• Ability to work autonomously, own projects end to end, and manage competing priorities across time zones.

Nice To Haves

• Background in global logistics, fulfillment, or work with a third-party logistics provider.
• Familiarity with carrier management, order routing, international shipping, and on-time delivery performance.
• Familiarity with NetSuite SuiteScript, Google Apps Script, or Shopify’s API.
• Experience using GitHub and Visual Studio Code.
• Track record of using AI tools to automate real workflows.
• Experience building dashboards in Looker.
• Experience in a fast-growing or startup environment.

Responsibilities

• Own and further develop operations NetSuite capabilities for Customer Fulfillment.
• Automate manual processes, define requirements for new tools, and implement solutions in daily workflows.
• Support warehouse integrations and help maintain clean data flows between NetSuite, Shopify, and 3PL partners.
• Identify and resolve discrepancies between physical 3PL stock and system inventory records.
• Own and manage fulfillment dashboards in Looker, including inventory and lead-time reporting, and improve their automation and foundations.
• Develop live, automated tracking of performance metrics such as order-to-delivery time and on-time delivery using data from BigQuery, NetSuite, and carrier sources.
• Execute projects from the global roadmap and propose process and systems improvements.
• Represent Customer Fulfillment in systems meetings and solution-design projects, translating business needs into clear technical requirements.
• Work with the global Customer Fulfillment team, Global Operations, technical systems teams, and company leadership.

Benefits

• Robust equity program with RSUs.
• Comprehensive medical, dental, and vision coverage.
• Low-cost fund options in the 401K and access to advisors.
• Paid parental leave of up to 16 weeks.
• Tenure-based paid sabbatical leave of up to 6 weeks.
• Flexible Out of Office Plan.
• Free on-site parking and pre-tax commuter benefits.
• On-site lunches, snacks, beverages, and treats.
• Sponsored professional development opportunities.
• Opt-in culture events.
• Unlimited 3D prints.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level