Operations Support

LDG Industrial • Erie, PA

6d

About The Position

This position updates order status information and invoicing in material and order management platforms and supports operations management with projects. It is based in a standard office environment and involves regular use of typical office equipment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of the role.

Requirements

• At least 3 years of customer service experience.
• High school diploma or equivalent.
• Proficient computer skills, including MS Office, internet, and email.
• Ability to interact professionally with customers and team members.
• Excellent oral and written communication skills.
• Math proficiency, including addition, subtraction, multiplication, and division in units of measure, as well as calculations using whole numbers, fractions, and decimals.
• Ability to work nights and weekends as required.
• Reliable transportation.
• Ability to work in a stationary position for extended periods, move around the office, occasionally move light items typically up to 10 pounds, and operate office equipment.
• Ability to comprehend and follow instructions and safety procedures, read, write, and communicate in English, and communicate with colleagues and clients.

Nice To Haves

• Knowledge of or user experience with ARIBA, Coupa, or GEP portals.

Responsibilities

• Maintain 100% commitment to safety policies and procedures.
• Complete customer-required material and order management platform updates related to order management and invoicing.
• Track platform management update requirements in a structured and organized way.
• Process non-technical orders, such as failed digital orders, and provide customers with updates on expected delivery times.
• Process open order report requests as needed.
• Participate in special projects that promote operational improvement.
• Support customer service when needed.
• Comply with the employee handbook and company policies governing associate conduct.
• Perform other duties as trained and qualified.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED