Operations Support Representative

Radius Global Solutions•Edina, MN

About The Position

The Operations Support Representative provides customer service support for client accounts, processes incoming mail and accounts to verify that they are workable, documents changes, and maintains house collection desks and FACS web emails. Administrative work may include data entry, mailings, and filing. The role is production-based and requires regular attendance, timeliness, adherence to schedules, and compliance with applicable laws, regulations, and Company policies and procedures. The position has no supervisory responsibilities. The description is not all-inclusive, and other duties may be assigned as business needs change.

Requirements

High school diploma or General Educational Development (GED).
Excellent interpersonal and oral communication skills.
Ability to listen and communicate pleasantly in writing and verbally.
Proficient experience using MS Office software.
Ability to interact effectively with all staffing levels, internally and externally.
Ability to work effectively in a team-oriented, multitasked environment.
Strong attention to detail.
Ability to multitask, prioritize, and work efficiently.
Ability to work independently; be a self-starter and energetic; demonstrate common sense and ethical, sound judgment; and maintain confidentiality and security procedures.
Ability to be available during scheduled department hours and guidelines, which may include one or two evening and/or weekend shifts.
Ability to adhere to the work schedule and attendance policies.

Responsibilities

Sort incoming mail by payments received and correspondence.
Process outgoing mail.
Process mail return modules and mail forwards.
Review and send outgoing consumer emails.
Route incoming consumer emails to the proper departments.
Work and maintain house routes.
Review and report internal exception reporting.
Help manage tasks related to the Control Environment.
Maintain production averages as directed by a supervisor or manager.
Keep current knowledge of and comply with governmental laws and regulations relevant to the functional area, as well as Company policies and procedures.
Maintain regular attendance and timeliness in accordance with production and client requirements.
Provide management with proactive feedback about potential problems and recommendations for improvement.
Recommend process improvements to increase efficiency and promote best practices.
Follow Company, Client, and Consumer confidentiality and security policies and procedures.
Perform other duties as assigned.