Operations Support Representative

Radius Global Solutions LLC•Edina, MN

2d•$0 - $16

About The Position

The Operations Support Representative provides customer service support for client accounts and processes incoming mail and accounts to verify they are workable and to document changes. The role maintains house collection desks and FACS web emails, and performs administrative tasks such as data entry, mailings, and filing. Work is generally performed in an indoor office environment using standard office equipment. Some flexibility in hours is allowed, but the employee must be available during the department’s scheduled hours and guidelines, which may include one or two evening and/or weekend shifts. Full-time employees must maintain continuous full-time employment status and adhere to schedule and attendance policies due to the production-based nature of the job. This position has no supervisory responsibilities. Other duties may be assigned, and the position description may change to meet business needs. Reasonable accommodations will be provided when they allow an individual with a disability to perform the essential functions without undue hardship.

Requirements

High school diploma or General Educational Development (GED).
Excellent interpersonal and oral communication skills, with the ability to listen and communicate pleasantly in writing and verbally.
Proficient experience using MS Office software.
Ability to interact effectively with all staffing levels, internally and externally.
Ability to work effectively in a team-oriented, multitasking environment, with strong attention to detail and the ability to prioritize and work efficiently.
Ability to work independently as a self-starter; demonstrate energy, common sense, ethical and sound judgment, and maintain confidentiality and security procedures.
Availability during department-scheduled hours and guidelines, potentially including one or two evening and/or weekend shifts.
Ability to adhere to schedule and attendance policies.

Responsibilities

Sort incoming mail by payments received and correspondence.
Process outgoing mail.
Process mail return modules and mail forwards.
Review and send outgoing consumer emails.
Route incoming consumer emails to the proper departments.
Work and maintain house routes.
Review and report internal exception reporting.
Help manage other tasks related to the Control Environment.
Maintain production averages as directed by a supervisor or manager.
Keep current knowledge of and comply with applicable governmental laws and regulations, functional-area requirements, and Company policies and procedures.
Maintain regular attendance and punctuality in accordance with production-based business and client requirements.
Provide management with proactive feedback about potential problems and recommendations for improvement; recommend process improvements for efficiency and best practices.
Follow Company, Client, and Consumer confidentiality and security policies and procedures.
Perform other duties as assigned.