Operations Support Representative

WESTERN TRUCK PARTS & EQUIPMENT LLC•West Sacramento, CA

10d•$25 - $30

About The Position

The Operations Support Representative performs administrative tasks for all departments, including greeting visitors, handling incoming calls, and providing general office support. The position assists with special projects and helps other administrative staff with overflow work. It also supports payroll and time-sheet tracking, cash and account reconciliations, banking and deposits, invoice collections, customer account inquiries, and document and spreadsheet maintenance. The role requires routine communication, organization, common-sense decision-making, and basic arithmetic. The employee works in an office environment with moderate noise and no exposure to weather conditions. Dobbs Truck Group describes itself as a growth company operating 25 commercial truck dealerships through Dobbs Peterbilt and Western Truck Center, and as an equal opportunity and affirmative action employer.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
At least 1 year of work experience.
Ability to understand, remember, and communicate routine factual information.
Ability to organize and prioritize work on a short-term basis (more than 1 month).
Ability to apply common sense in performing the job.
Ability to use and complete routine forms and conduct routine oral communication.
Ability to add, subtract, multiply, divide, record, balance, and check results for accuracy.
Occasionally required to lift and/or move up to 25 pounds.

Nice To Haves

Demonstrated skills with Microsoft Office Suite.
Excellent interpersonal and written skills.
Ability to read technical procedures, write reports and business correspondence, and effectively respond to questions from clients, customers, and the public.

Responsibilities

Perform general office duties, including answering calls, maintaining office supplies, and handling mail and circulation.
Provide customer service and maintain vendor contact information.
Assist department managers and other administrative staff, including with overflow work and special projects.
Track payroll, hourly employee time sheets, spreadsheets, and leave forms.
Reconcile daily cash, invoices, and credit cards; handle banking and deposits.
Collect payments on invoices and accounts.
Perform general account reconciliation and respond to questions from Accounts Receivable.
Assist customers with minor account details.
Maintain data in spreadsheets and forms and send documents such as invoices and purchase orders.
Greet visitors and handle incoming calls.
Contribute to a respectful, trusting work environment; discuss performance and departmental goals with the manager; suggest efficiency improvements; support continuous improvement and company growth; and mentor others.
Follow the Employee Handbook and Employee Conduct Policy, support management decisions toward company goals, remain receptive to new ideas, and make decisions in the Company's best interest.