Security Operations Center Support Representative

DSI Security Services•Dothan, AL

About The Position

The Security Operations Center Support Representative is a member of DSI Security Services’ Corporate Communications Center. The role manages incoming communications and provides timely support to field personnel, employees, clients, and company leadership. The representative evaluates information, follows established procedures, coordinates appropriate notifications, and maintains accurate documentation. The job calls for professionalism, sound judgment, attention to detail, and the ability to remain composed while managing multiple priorities. The position is part-time and primarily covers nights and weekends in DSI’s 24/7 Corporate Communications Center. Scheduled hours may include overnight shifts, weekends, and holidays. The work involves prolonged periods of sitting and using telephone, computer, and communications equipment. Selected candidates complete a pre-employment skills assessment covering customer service, telephone etiquette, communication, and related job functions.

Requirements

Advanced computer skills, including proficiency with Microsoft Office, email, and web-based platforms.
Ability to learn additional communication, reporting, and security-support systems used by the company.
Direct customer-contact experience, including experience handling difficult or time-sensitive situations.
Strong verbal and written communication skills.
Ability to document information accurately, clearly, and concisely.
Strong judgment, attention to detail, organization, and multitasking skills.
Ability to remain professional and composed during urgent or challenging situations.
Complete a pre-employment skills assessment covering customer service, telephone etiquette, communication, and related job functions.
Pass a criminal background check, motor-vehicle record check, and drug screening.

Nice To Haves

Experience in customer service, call-center operations, dispatch, security, alarm response, or a communications-center environment.

Responsibilities

Receive and respond to incoming calls, emails, system notifications, and other security-related communications.
Evaluate available information and follow established procedures to determine the appropriate response or escalation.
Notify or dispatch security personnel, supervisors, client representatives, or emergency services when appropriate.
Provide professional, customer-focused assistance to employees, officers, clients, and business partners.
Operate multiline telephone systems, email, and other digital communication and reporting platforms.
Maintain accurate activity logs, incident reports, supporting documentation, and shift pass-down information.
Report communication or security-system issues through the appropriate channels.
Protect confidential employee, client, operational, and security-related information.
Assist with special projects, system testing, process improvements, and other Corporate Communications Center responsibilities as assigned.