Operations Support Manager

JAS•Elk Grove, IL

About The Position

JAS is an international, non-asset-based supply chain services and solutions company offering freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage, and other supply chain management services. The Operations Support Manager supports the Director of Implementation – Contract Logistics at a corporate level, helping ensure contract logistics facilities meet business and client expectations. The role assesses facility issues and develops and implements solutions to maintain optimal branch performance. The position handles projects at contract logistics facilities across the United States. Projects may involve new client implementations, customer complaints, safety and security concerns, labor and space issues, and other facility problem-resolution work. The role may also provide operational coverage when facility leaders are absent or positions are vacant. It works with local teams to review processes, resources, reports, and performance metrics, and communicates with clients to ensure support and resolutions meet Service Level Agreement commitments. The Operations Support Manager also supports site-level analysis and company-wide process improvement initiatives with corporate logistics and engineering teams. The role builds relationships with local site management to influence operational changes, and adheres to and enforces company policies and OSHA safety standards. The position may have supervisory responsibilities and may include additional duties as assigned.

Requirements

At least 5 years of progressively higher-level experience in a third-party logistics warehousing and distribution environment.
At least 3 years of experience in a supervisory or management capacity, including high-level interaction with clients and leadership.
Background in both e-commerce and retail distribution third-party logistics operations.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Strong customer service and relationship-development background.
Ability to travel up to 75%.
Ability to report remotely to the Director, Implementations, while residing near an existing JAS Contract Logistics facility.
College degree or equivalent; a focus in Logistics and Supply Chain Management is preferred.
Ability to talk, hear, use hands, stand, walk, sit, and see.
Ability to lift, lower, and maneuver packages up to 35 pounds.
Ability to perform heavy lifting and carrying, stooping, bending, kneeling, and reaching.

Nice To Haves

College degree focused on Logistics and Supply Chain Management.

Responsibilities

Support the Director, Implementations – Contract Logistics, in ensuring contract logistics facilities meet business and client expectations by handling site-specific projects.
Handle projects at contract logistics facilities across the United States, including new client implementation support and resolution of customer, safety, security, labor, and space issues.
Provide backup coverage at facilities when supervisors, senior supervisors, logistics managers, or general managers are absent or their positions are vacant.
Assess facility conditions and problems by working with local teams to identify processes, tools, and resources and by reviewing site reports and performance metrics.
Provide and implement solutions to resolve facility problems by project completion.
Communicate with contract logistics clients to ensure they receive support and resolutions as committed in their Service Level Agreements.
Support the engineering team by completing site-level analysis for process improvement initiatives as needed.
Assist corporate logistics and engineering teams with implementation and execution of company-wide process improvement initiatives.
Build rapport with local site management to influence process and operational changes and prevent recurring problems.
Adhere to and enforce corporate policies and safety standards set by the company and OSHA.
Perform additional duties as assigned.