Christmas at the Princess - Operations Supervisor (Seasonal)

AccorHotel • Scottsdale, AZ

3d • Onsite

About The Position

The Operations Supervisor supports Christmas at the Princess, a seasonal holiday event at Fairmont Scottsdale Princess, creating memorable guest experiences through leadership, guest service, and effective event operations. The supervisor reports to the Christmas at the Princess Operations Manager and helps lead, train, and motivate team members while ensuring event readiness and service standards. The role is seasonal, with the posting listing employment dates of November 2 through January 10 in the job description and October 15 through January 10 in the qualifications. It requires availability for shifts beginning at 4 p.m., at least three days per week, and evenings, weekends, and holidays.

Requirements

• At least 1 year of supervisory experience.
• Proficiency in TimeSaver, Microsoft Excel, Word, PowerPoint, Publisher, and POS systems.
• Current Maricopa County Food Handler Card.
• Arizona Liquor Server Certification.
• Demonstrated success in talent development and team leadership.
• Strong communication skills and a passion for exceptional guest experiences.
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines.
• Availability for shifts beginning at 4 p.m. and at least three days per week.
• Availability for evenings, weekends, holidays, and peak event periods.
• Proof of eligibility to work in the United States.

Responsibilities

• Develop, inspire, and retain team members.
• Coach and develop team members to improve performance and guest service.
• Set and reinforce expectations, accountability, and performance standards.
• Manage and motivate colleagues to achieve operational goals.
• Oversee successful onboarding and ongoing team training.
• Lead by example and make guest-focused operational decisions.
• Deliver engaging, memorable holiday experiences for guests.
• Foster colleague recognition, teamwork, and collaboration.
• Execute daily operational plans, including staffing, communication, and event readiness.
• Manage labor costs and operating expenses while maintaining service standards.
• Serve as Manager on Duty when scheduled, resolving guest concerns, vendor issues, and maintenance requests.
• Ensure compliance with company policies and procedures.
• Promote safety and loss prevention in daily operations.
• Maintain OSHA standards to provide a safe working environment for colleagues.

Benefits

• Employee discounts at Fairmont Scottsdale Princess, local companies, and Accor properties for employees and their families.
• Free meals at the on-site employee restaurant.
• Learning programs through company Academies.
• Medical and dental benefits, including two employer-funded medical plans and a $0 premium option for employee-only coverage.
• 401(k) plan.
• Career development and national promotion opportunities.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed