Operations Supervisor - Sign On Bonus: $1,000.00

Grifols•Jacksonville, FL

3d•Onsite

About The Position

The Operations Supervisor works in a plasma center and maintains the ability to perform all tasks within the center, including production employee duties and supervision of donor flow. The supervisor oversees donor selection, plasma collection, manufacturing records, documentation, and compliance with applicable regulations, standards, and company procedures. Under the guidance of the Center Manager and/or Assistant Manager, the supervisor helps maintain the facility and equipment, supports staff training, assists with donor funds and reporting, and works with other service areas to maintain accurate documentation and quality. The role also builds rapport with donors to support customer satisfaction and long-term donation. The position may include training to repair plasma center equipment and assisting center management with tasks needed to meet company objectives. Work takes place in a plasma center and involves exposure to biological fluids, infectious organisms, laboratory and office equipment, and extreme cold in plasma freezers. Personal protective equipment is required.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically four years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency in handling difficult situations.

Responsibilities

Maintain the ability to perform all tasks within the plasma center, fulfill production employee duties, and supervise donor flow.
Learn and maintain familiarity with and compliance with state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
Attend required training sessions and staff meetings.
Ensure accurate and thorough documentation of required records.
Help maintain the facility in a neat and clean condition and keep equipment in good working order, under the guidance of the Center Manager and/or Assistant Manager.
Submit timely and accurate reports as required by center management.
Assist with the control of center donor funds as directed by the Center Manager and/or Assistant Manager.
Assist in training new employees and retraining current employees.
Communicate with other service areas to support accurate documentation and quality.
Build rapport with donors to promote customer satisfaction and long-term donation.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager and/or Assistant Manager with tasks needed to pursue company objectives.