Operations Supervisor Day

Lowe's Home Centers•Pittston, PA

5d•Onsite

About The Position

The Operations Supervisor supervises a high-performing team responsible for safely, efficiently, and effectively handling products as they move through a facility. The role maintains a safe working environment and builds a culture of safety among associates. It monitors production volume and assigns or reassigns associates to receiving and put-away, picking, shipping, and supporting tasks, responding to changing workflow conditions and contributing to facility key performance indicators. The supervisor communicates business objectives and daily workload plans, resolves operational and associate-relations issues, and supports associates with questions or concerns related to workplace matters. The role oversees performance, staffing, training, safety, inventory flow, and equipment issues, while coaching and developing associates and supporting an engaged and inclusive work environment.

Requirements

Bachelor’s degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.

Nice To Haves

Experience building a culture of safety among subordinates and peers.
Leadership experience with direct report responsibility.
Experience mentoring and coaching others.
Experience monitoring the work of others to ensure quality.
Experience working with and communicating to leadership at all levels of the organization.
Previous leadership roles in other Lowe’s supply chain facilities or leadership roles in Corporate-led initiatives.
Experience with software applications such as Microsoft Office and/or a Warehouse Management System.

Responsibilities

Promote safe work practices through regular observations and discussions, and identify and resolve safety issues.
Assist associates with HR-related questions and concerns, including attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.
Communicate expectations and business objectives, provide timely feedback, and address issues with or between associates.
Monitor associate performance and ensure assigned work is completed accurately and on schedule.
Determine department workload and monitor inventory movements and flow throughout the facility.
Monitor department or shift staffing needs and adjust work based on available resources and skill sets.
Conduct shift briefings covering safety, upcoming events, and the day's demand.
Expedite receiving, picking, and shipping of priority products, including S.O.E. and S.O.S. orders.
Complete reports for product damage, near misses, injuries, and equipment incidents, and complete accident reports for associate injuries.
Direct resolution of equipment problems, including replacing failed equipment or contacting Maintenance.
Identify and help implement process improvements and corporate-launched processes.
Prepare shift turnover documentation.
Mentor associates, build relationships, document planned encounters when needed, and complete annual reviews.
Hold associates accountable for expected behaviors and performance levels while promoting engagement and inclusion.
Identify and act on operational needs, safety issues, and bottlenecks.
Participate in hiring, interview candidates, assist HR with hiring, and initiate job requisitions to maintain target staffing levels.
Set goals, provide resources and support, coach associates, and offer developmental opportunities and preparation for promotion.
Help associates meet or exceed safety, performance, and budget targets; record daily performance metrics.
Approve off-standard hours for associates and ensure accurate accounting of work-team performance.
Respond to incidents and injuries and ensure first aid response takes place as needed.
Ensure associates receive proper training and support them through change.
Help associates transition through organizational change.