Operations Supervisor, Distribution (Day Shift)

Ingram Content Group•Roseburg, OR

3d•$74,353 - $94,011•Onsite

About The Position

Ingram Content Group is hiring an Operations Supervisor to support its Distribution team in Roseburg, Oregon. The role oversees the day-to-day operations of assigned shifts and/or departments in a distribution, warehouse, production, or manufacturing environment. The supervisor ensures associates follow company policies and procedures and that turnaround time (TAT), throughput, and quality targets are achieved by efficiently allocating resources, instructing associates, and monitoring shift and individual performance. The Operations team helps Ingram’s distribution centers and manufacturing facilities operate efficiently. Safety is a core value, supported through training, education, and accident-prevention programs. Process improvement is also a core value, with ongoing improvements informed by innovations such as voice and radio frequency technologies and associate feedback.

Requirements

High school diploma or GED.
At least one year of experience in a formal leadership role and at least one year of manufacturing, production, or distribution experience; alternatively, a four-year college degree with comparable leadership experience gained through a role, leadership training, or internships.

Nice To Haves

Experience applying lean principles and continuous improvement to enhance operations.
Ability to manage a diverse workforce and foster an inclusive environment.
Flexibility and adaptability in changing environments and the ability to thrive in a dynamic, fast-paced setting.
A track record of improving safety culture and driving Kaizen initiatives.

Responsibilities

Supervise associates in assigned departments and provide the resources needed to maximize throughput and minimize waste while meeting quality standards.
Identify, organize, plan, and allocate resources, and gather and analyze information about shift and department performance indicators.
Identify deviations from standards and take corrective action; audit individual productivity and quality against established expectations.
Provide daily supervision, including record keeping, time and attendance monitoring and approval, performance evaluations, and recommendations regarding advancement or discipline, up to and including progressive counseling or termination for performance below minimum expectations.
Manage distribution and/or production systems and processes, such as DMS, PKMS, WMS, and KRONOS, to support timely and accurate movement of materials and orders and accurate payroll records.
Track department processing against TAT schedules and production goals, analyze staffing needs, and delegate work according to volume requirements.
Interview and select associates for hire or promotion; train or oversee training for new associates and process updates.
Complete administrative duties on time and maintain HR-related information and standardized status reports.
Prepare a thorough operational pass-down for the incoming shift through an interactive crossover with incoming management staff.
Escalate issues that cannot be resolved at this level and keep Senior Management informed of issues that may affect the shift’s ability to meet service levels.
Maintain quality assurance standards through coordination with the Quality Services team to ensure orders are processed completely and accurately.

Benefits

Medical and prescription drug plans, HSA, vision, dental, and Health Care FSA, available beginning the first day of employment.
15 vacation days and 12 sick days accrued annually, plus 3 personal days.
401(k) match.
Life and AD&D coverage.
Employee Assistance programs.
Group Legal benefits.
Tuition reimbursement program.
Financial and in-kind opportunities to engage with community nonprofits.
Company match program for United Way donations.
Volunteer opportunities and in-kind drives for nonprofits throughout the year.
Casual dress code.