Operations Supervisor Day

Lowe's Companies, Inc.•Pittston, PA

6d•Onsite

About The Position

The Operations Supervisor is responsible for supervising a high-performing team that handles products safely and efficiently as they move through a facility. The role promotes a safe working environment and culture, monitors production volume and inventory flow, and assigns or reassigns associates to receiving and put-away, picking, shipping, and supporting tasks. The supervisor responds to changing workflow conditions and helps the facility meet key performance indicators. The Operations Supervisor communicates business objectives and daily workload plans, addresses operational and safety issues, supports associates with workplace and HR-related concerns, and manages performance, coaching, training, development, and accountability. The role also coordinates staffing, shift briefings, incident response and reporting, equipment issue resolution, process improvements, shift handovers, and hiring activities.

Requirements

Bachelor’s degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.

Nice To Haves

Experience building a culture of safety among subordinates and peers.
Leadership experience with direct report responsibility.
Experience mentoring and coaching others.
Experience monitoring others’ work to ensure quality.
Experience working with and communicating to leaders at all levels of an organization.
Previous leadership roles in other Lowe’s supply chain facilities or in corporate-led initiatives.
Experience with software applications such as Microsoft Office and/or a Warehouse Management System.

Responsibilities

Promote safe work practices through regular safety observations and discussions, and identify and resolve safety issues.
Assist associates with HR-related matters, including attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.
Communicate expectations and business objectives, provide timely constructive feedback, and address issues with or between associates.
Monitor associate performance and ensure assigned tasks are completed accurately and on schedule.
Determine department workload and production volume, and monitor inventory movement and flow throughout the facility.
Monitor staffing needs and adjust shift assignments according to available resources and skill sets.
Conduct shift briefings covering safety, upcoming events, and daily demand.
Expedite receiving, picking, and shipping of priority products, including S.O.E. and S.O.S. orders.
Complete reports for product damage, near misses, injuries, and equipment incidents; complete accident reports for associate injuries.
Direct resolution of equipment issues, such as replacing failed equipment or contacting Maintenance.
Identify and help implement process improvements and new corporate processes.
Prepare shift turnover documentation and ensure accurate accounting of team performance, including approval of off-standard hours.
Mentor associates, build relationships, record planned encounters when needed, and complete annual reviews.
Hold associates accountable to expected behaviors and performance levels while building an engaged and inclusive work environment.
Identify and act on operational needs, safety issues, and bottlenecks.
Participate in hiring, interview candidates, assist HR with hiring, and initiate job requisitions to maintain target staffing levels.
Help associates meet or exceed safety, performance, and budget targets; record daily performance metrics.
Provide resources, support, coaching, training, and developmental opportunities, and prepare interested associates for advancement.
Respond to incidents or injuries and ensure first aid response takes place when needed.
Help associates transition through change.