Operations Supervisor | Regional Maintenance

World Kinect•Auburn, CA

3d•Remote

About The Position

World Fuel is seeking an Operations Supervisor for Regional Maintenance to lead maintenance execution and operational reliability across Northern California. This remote field-based, hands-on leadership role supervises Field Service Technicians, coordinates contractors and vendors, manages maintenance activities, and helps ensure commercial fueling and cardlock locations remain safe, compliant, and operational. The role partners with operations, construction, compliance, IT, procurement, and leadership teams while supporting locations throughout the region. The supervisor oversees maintenance requests and work orders from initiation through completion, monitors service levels and backlogs, evaluates corrective actions, and ensures work is safely completed and properly documented. The position also coordinates third-party service providers, conducts site visits and inspections, supports preventive maintenance and facility projects, and monitors compliance, resources, spending, and operational performance. The schedule is Monday through Friday on day shift, with an on-call rotation and moderate regional travel; occasional travel may support broader North American operations.

Requirements

Associate degree, technical certification, or equivalent industry experience.
At least 3 years of experience in maintenance operations, facilities maintenance, field services, contractor management, fuel operations, or a related field.
Experience leading technicians, contractors, or field personnel.
Strong troubleshooting, problem-solving, and decision-making skills.
Experience managing maintenance activities, work orders, and service providers.
Strong organizational and project coordination abilities.
Proficiency with Microsoft Office, including Excel, Outlook, Teams, and SharePoint.
Valid driver's license and ability to travel throughout the assigned territory.
Ability to participate in an on-call rotation.

Nice To Haves

Experience in petroleum, cardlock, fueling, convenience store, retail fueling, or terminal operations.
Knowledge of fuel dispensing systems, tank monitoring systems, environmental monitoring equipment, or fueling infrastructure.
Familiarity with OSHA, EPA, UST, and fueling facility regulations.
Experience conducting inspections, audits, incident investigations, and root cause analysis.
Experience reviewing contractor proposals, service reports, and repair documentation.
Experience managing preventive maintenance programs.

Responsibilities

Supervise and support Field Service Technicians across the region.
Assign, prioritize, and monitor maintenance activities to ensure timely service delivery.
Coach, train, provide feedback to, and support technician performance.
Serve as the first point of escalation for operational and maintenance issues.
Participate in field activities and provide site support as needed.
Oversee maintenance help desk tickets, service requests, and work orders from initiation through completion.
Monitor ticket response times, aging reports, maintenance backlogs, and service levels.
Evaluate maintenance requests and determine appropriate corrective actions.
Ensure work is completed safely, accurately, and properly documented; review completed work orders for coding accuracy, completeness, and supporting documentation.
Dispatch and manage third-party contractors, vendors, and service providers.
Monitor contractor performance, work quality, safety compliance, and completion timelines.
Assist in evaluating repair proposals, quotes, and vendor recommendations, and ensure contracted work meets scope, budget, and company expectations.
Conduct site visits, inspections, audits, and facility assessments.
Identify recurring equipment failures and operational risks; support preventive maintenance planning and execution.
Assist with equipment replacements, facility upgrades, and new site startups, and recommend solutions to improve reliability and reduce downtime.
Maintain compliance with environmental, health, safety, and regulatory requirements; support incident investigations and corrective actions.
Monitor site conditions, image standards, housekeeping, and operational readiness.
Assist with emergency response and after-hours operational support when required.
Monitor parts inventories, maintenance resources, and regional maintenance spending.
Maintain accurate records in maintenance management systems, generate reports, track operational performance metrics, and support continuous improvement initiatives and best practices.